Asset records need to match reality
Supplier data, Intune and TOPdesk each tell part of the story. Service Automation Suite connects that information to ownership, issue and return using clear source rules.
A laptop is neatly registered in TOPdesk. Its serial number is known and it also appears in Intune. The record can still be wrong: the laptop may have been passed to another colleague or left unused in a cupboard. Technical device discovery does not tell the whole handover story.
Each source tells part of the story
Supplier information can support the initial registration of ordered or delivered equipment. Autopilot and Intune provide available device and technical management information. HR adds employee context, while TOPdesk holds the agreed asset and workflow records.
Service Automation Suite brings the relevant information together. API Composer supports exchange with connected systems. Dataflow Composer combines, maps and validates information so it becomes useful in daily work.
Match the equipment before updating it
Agree how to recognise the same device across sources, for example using its serial number. Then decide which source is authoritative for each field. A consistent name, current user and technical status do not automatically have the same owner.
This helps prevent an import from overwriting existing information unintentionally or registering a device more than once. An existing import can remain; we review how it connects to the wider workflow.
Connect the record to the action
A confirmed issue identifies who actually received the equipment. A confirmed return records its receipt. If signing is agreed, ValidSign can record the receipt and Service Automation Suite can process the document against the corresponding record.
Compare that workflow information with what other sources show. A different user or missing document then prompts a targeted check instead of silently overwriting the record.
Turn a discrepancy into action
If a laptop has been passed between colleagues, a list of differences is not enough. Have the responsible person review what happened and choose the appropriate correction. A TOPdesk change with activities can restore the agreed record and follow-up.
Available technical data depend on the systems, permissions and configuration in use. Start with fields that support one specific check, then extend to more equipment, relationships and lifecycle events.
Explore the possibilities with Microsoft Intune and TOPdesk.
See this workflow in a demo
We can demonstrate this approach. Show us where your team retypes information or chases outstanding actions. Together, we can choose a first step that fits your environment.
More about this workflow
Explore the next part of the workflow · Read another perspective
Solutions, scenarios and technology.
Continue directly from the context of this story.
More from the same context.
Less administration and more control of equipment
Build time savings, ownership and evidence into your equipment workflow. Start with one measurable step and build further together.
From a discrepancy to a completed correction
A laptop passed on or a signature missing? Connect insight to review, a TOPdesk change and verification of the completed correction.
One workflow for HR changes and self service
A new employee, role change or TOPdesk self-service request can trigger the same workflow. Connect HR, IT and facilities to issue, return and signing.
A signature that moves the workflow forward
Connect ValidSign digital signing to equipment handover, return and filing in TOPdesk and HR, so a signed document does not remain a disconnected attachment.
Recognize this in your organization?
Discuss your process, scenario or control chain with us. You do not need to know the answer yet.