What can you reuse?
Review which templates fit and which mapping, configuration and tests your environment needs.
Service Automation Suite for MSPs & IT services
Serve more customers. Without matching staff growth.
Each customer brings changes, tickets and exceptions. With Service Automation Suite, make recurring work repeatable, with customer-specific rules and separate data. Together, we build one use case as the foundation for your next service.
You deliver the service. Service Automation Suite provides the tooling.From demo to daily operations
What happens after the first successful connection?
Bring one of your own processes. Together, we assess the setup, ongoing operations and the value Service Automation Suite adds.
What happens when something fails?
Inspect the logs, trace an exception and agree who handles recovery.
How do you introduce a change?
Walk through an amended process rule, including testing, operational responsibilities and handover.
See what is available today, what needs configuring and what is still on the roadmap. Process Orchestrator and Dashboard Composer are under development.
Discuss your operational needsWhere does time go?
Less manual work. With every change.
A new customer or employee
Your team rebuilds the same handovers. Reuse connections and process components with customer-specific rules, reducing setup from scratch.
Changes and supplier work
Rekeying tickets and chasing status erode margins. Connect service, assets and suppliers, reducing coordination per request and improving team visibility.
A service or contract ends
Access, equipment and records do not align automatically. Connect closure, returns and contract-data checks, reducing retrospective checks and missed tasks.
These are examples, not a fixed package. We bring people, systems and agreed rules together around one vision. Start where your team can gain the most.
What does your team gain?
Enter volumes, minutes and costs. The calculator compares freed-up hours and work value with implementation, licences and maintenance. Reduced contractor use, overtime or avoided additional staffing can turn capacity gains into financial savings.
An estimate, not proven savings. We validate assumptions and outcomes together with your staff.Security is part of the workflow: record approvals, revoke old access and follow up exceptions under your agreed rules.
How it comes together
Turn one customer request into a reusable service.
Start with ticket synchronisation or onboarding. Reuse the process foundation and configure the systems, mapping and exceptions per customer.
Explore the platform →Customer request and agreements
Define the desired outcome and responsibilities.
Service Automation Suite connects and automates
Configure data exchange and actions between systems.
A separate environment per customer
Keep customer-specific configuration and agreed access.
Run, monitor and improve
Use logging and follow-up to operate and expand the service.
Integration, automation and checks in the same process.Practical applications
Start with the process that needs attention today.
Tickets and suppliers
Share status, comments and attachments from your own platform.
Explore this application
IAM as a service
A manageable employee process for your customers.
Explore this applicationBecome a partner
Combine your customer expertise with Service Automation Suite and our support.
Explore this applicationNo applications match this selection. Change your search or clear the filters.
Your tools. Your customers. More possibilities.
Let your services grow with your customer.
Start with one integration that takes daily work off your hands. Then connect more systems, teams and services. With Service Automation Suite, you build on the same foundation, with room for each customer’s agreements.
Operations & monitoring
From signal to action.
Connect alerts, inventory and asset data to the right service request and CMDB.
Service & collaboration
Each team in its own system.
Keep tickets, replies and progress flowing between your service desk, customers and suppliers.
Customer IT & business operations
Keep the next steps moving too.
Connect employees, access, devices and approved service data with the wider organisation.
Procurement & licences
From delivery to current records.
Connect available supplier data and licence insights to receipt, records and focused follow-up.
Collaboration Composer
Connect your MSP with customers and suppliers
Work together without retyping tickets.
Collaboration Composer is part of Service Automation Suite. Connect service desks and align fields, statuses, replies and attachments. Your team and your customer keep working in their own service tools, while updates flow between them.
Explore Collaboration ComposerFrom one integration to a broader service
From Service Management to Enterprise Service Management.
You know your customer. Together, we turn that knowledge into a setup that fits. As the customer grows, your services grow with them.
- 01
Start with one customer need
For example, an alert to TOPdesk, sharing tickets with a customer or updating inventory in the CMDB.
- 02
Add the next steps
Include approvals, manual tasks and automation. Connect employee lifecycle, assets, access and licences too.
- 03
Build further for each customer
Reuse what works and adapt the setup for each customer. We provide the platform; you configure your services, with our help when needed.
From question to delivery
What changes in practice?
The source remains authoritative; Service Automation Suite connects the handovers and shows where a task, asset or exception stands.
Avoid starting over for each customer
Use configuration and field mappings as a starting point for the next customer. Customer agreements, data and access stay separate. We agree who tests changes and maintains the setup.
Service and assets together
Connect N-central, Intune or Lansweeper to the CMDB and ticket. A detected discrepancy becomes a trackable action.
From work to billing
Combine completed tickets, changes, contract terms and approved time for review in Exact Online or AFAS. No automatic posting without agreed validation.
Digital autonomy in practice
Your systems can change. Keep control over your process.
Supplier choice is also a process choice. With Service Automation Suite, we connect existing applications around your rules without replacing everything for each improvement. Start with one handover and document data ownership, checks and operations for reuse. When switching tools, assess what can stay and which connections and tests need to change. Dutch technology is our deliberate foundation; we assess the actual supplier chain and handover together.
Read our view on digital autonomyOne vision. One team.
Think big. Start small. Grow together.
A big ambition does not require one big project. Together with your team, we choose one bottleneck, configure the workflow and validate the outcome. The next use case builds on it. Automation and control grow together, without starting over each time.
Your process knowledge. Our experience. AI as an accelerator.
You know the work; we help define rules, connect, configure and test. Reusable components and AI help us accelerate analysis, configuration and changes. Our advisers review the implementation; your team validates the outcome. Less rebuilding and less specialist investigation for your staff.
We agree who maintains, changes and follows up. You need not build all technical expertise yourself: we guide your team and agree what support remains necessary.
Cloud Management Platform
Serve more customers. Stay in control.
See all your customer environments together. Add an environment, manage access and check services, backups and releases for each customer. That keeps operations clear as you grow and lets you handle daily tasks yourself.
We help with setup and are available when you need support. We monitor and maintain the technology behind the platform.
CMP
Governance & Compliance · Use case
Cryptography under control
Do you know where outdated cryptography is used before you need to migrate? Bring systems, certificates, suppliers and dependencies together.
- 01
Inventory
Connect available source data for each customer.
- 02
Risk
Identify components that need attention.
- 03
Action
Track supplier roadmaps. Turn exceptions into work.
- 04
Verification
Keep a traceable record of follow-up and outcomes.
Based on connected source data and agreed criteria. Service Automation Suite supports migration governance, not cryptographic analysis or the delivery of post-quantum cryptography.
Steltix
Steltix: making service platforms collaborate with Service Automation Suite.
Read the customer storyWhitepaper
Service Automation: do more with less.
About scalability, operational costs and the move from isolated automation to repeatable services.
Keep exploring
What would you like to connect next?
What expert bodies highlight
“It is advisable to agree an exit plan with every supplier.”
Sector context, not an assessment or endorsement of Service Automation Suite. Quote in the original Dutch.
Does a different customer tool have to mean an entirely new process?
Explore which data flows, checks and feedback you can reuse. Customer-specific permissions, mappings and testing remain part of every connection.
The space between your applications
Keep that part organised too.
Your applications do their job. But who organises what happens between them?
Put policy into practice
Build rules, ownership and approvals into the workflow.
Turn requirements into checks
Define applicable legal requirements with your responsible team. Service Automation Suite helps record checks and evidence.
Follow up exceptions
No stalled handover: give errors an owner and a next action.
Keep up with change
Adapt the rules as teams, systems or services change.
Pull up a chair. Or join us online.
Over coffee, tea or online: tell us what you are working on.
We can help with the integrations, automation and coordination your process needs, even if your application is not listed yet.
