Ready for the first shift
An account or badge is missing and the team leader starts making calls. Let HR trigger agreed preparation and keep exceptions visible, reducing delays and urgent requests.
Service Automation Suite for healthcare organisations
More time for care. Less administration.
Care staff need to work, including after a role or location change. With Service Automation Suite, we connect HR, access, equipment and service. Together, we reduce manual work and show what is missing, without involving patient records.
People, assets and service processes working together.Where does time go?
Less manual work. With every change.
A different role or location
Access and equipment need to change too. Connect the change to additions and revocations under your rules, reducing separate requests and rework.
Leave without loose ends
Accounts, licences and loaned equipment each need follow-up. Bring closure and returns together, reducing investigation and exposing access that remains open.
These are examples, not a fixed package. We bring people, systems and agreed rules together around one vision. Start where your team can gain the most.
What does your team gain?
Enter volumes, minutes and costs. The calculator compares freed-up hours and work value with implementation, licences and maintenance. Reduced contractor use, overtime or avoided additional staffing can turn capacity gains into financial savings.
An estimate, not proven savings. We validate assumptions and outcomes together with your staff.Security is part of the workflow: record approvals, revoke old access and follow up exceptions under your agreed rules.
How it comes together
One employee process for HR, IT and facilities.
Configuration starts with your working agreements. A profile defines the standard package, a manager may add to it under agreed controls and TOPdesk distributes the work. These are supporting processes, without patient records.
Explore the platform →Receive an HR event
Person, role, location and date provide the starting point.
Standard package and additions
Define the access and assets needed and who approves them.
Assign and execute work
Connect TOPdesk tasks to actions in Microsoft and other applications.
Verify the outcome
Show unfinished steps and exceptions to the responsible person.
Integration, automation and checks in the same process.Explore joiner, mover and leaver processes in detail
JML · JOINER, MOVER & LEAVER
Healthcare employees productive on time, changed safely and closed demonstrably.
HR EVENT
Person · role · start date
→
STANDARD PACKAGERole profile defines accounts, access, assets and tasksA manager can add to or override the standard in a controlled way.
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DISTRIBUTE WORK
One change with activities for IT, facilities, security and suppliers
→
EXECUTE & HAND OVER
Digital signingAccounts, groups, assets and digital handover
Digital signingEverything returns to the record. The chain stays traceable.
TOPdesk: person, change and assets
Service Automation Suite links the change and activities to the employee and the relevant assets. Issue, updates and returns are recorded against those same people and assets.
An audit trail in TOPdesk
Who did what, when and with which approval? Status, execution results, signed documents and exceptions return to the change and activities, making resolution auditable.
Feedback to AFAS / Youforce
Service Automation Suite reports progress and agreed updates back to HR through the configured integration. AFAS or Youforce remains the source for employee data; TOPdesk brings execution and evidence together.
Orchestration and control across the entire chainStart→Monitor→Recover exception→Recheck→Evidence
Practical applications
Start with the process that needs attention today.
AFAS and TOPdesk
Pass on an HR change and start the required work.
Explore this applicationIssue and record assets
Link a signed handover to the TOPdesk record.
Explore this applicationWork with suppliers
Keep tickets, comments and status aligned between service desks.
Explore this applicationNo applications match this selection. Change your search or clear the filters.
Your systems. More possibilities together.
Start with one integration. Build a connected whole.
Connect the applications you already use. Start where manual work takes the most time and grow from there, your way.
HR & employees
From employee changes to a good start.
Service & collaboration
Keep requests and follow-up moving between teams.
Workplace & access
Bring accounts, devices and physical access together.
Documents & operations
Include signing and administrative follow-up.
From question to delivery
What changes in practice?
The source remains authoritative; Service Automation Suite connects the handovers and shows where a task, asset or exception stands.
Access at the right time
An employee start or role change in AFAS triggers agreed account, access, service desk and workplace steps. Exceptions remain visible.
Assets per employee
Record issue, serial number and signed receipt. At transfer or departure, check which laptop, phone or badge remains outstanding.
Ticket to resolution
Connect a ticket or change to inventory, suppliers and maintenance tasks. Limit personal data to what the process needs.
Digital autonomy in practice
Your systems can change. Keep control over your process.
Supplier choice is also a process choice. With Service Automation Suite, we connect existing applications around your rules without replacing everything for each improvement. Start with one handover and document data ownership, checks and operations for reuse. When switching tools, assess what can stay and which connections and tests need to change. Dutch technology is our deliberate foundation; we assess the actual supplier chain and handover together.
Read our view on digital autonomyOne vision. One team.
Think big. Start small. Grow together.
A big ambition does not require one big project. Together with your team, we choose one bottleneck, configure the workflow and validate the outcome. The next use case builds on it. Automation and control grow together, without starting over each time.
Your process knowledge. Our experience. AI as an accelerator.
You know the work; we help define rules, connect, configure and test. Reusable components and AI help us accelerate analysis, configuration and changes. Our advisers review the implementation; your team validates the outcome. Less rebuilding and less specialist investigation for your staff.
We agree who maintains, changes and follows up. You need not build all technical expertise yourself: we guide your team and agree what support remains necessary.
Employees and service
The strength lies in the work around care.
At Cosis, Service Automation Suite helps anticipate high volumes of employee changes and track actions for HR, IT and support teams. That includes access, workplaces, assets, licences and service tasks. The focus is on these business and service processes, not patient records.
Read the Cosis story →
Arts en Zorg Groep
Arts en Zorg Groep: AFAS and TOPdesk in one employee process.
Read the customer storyKeep exploring
What would you like to connect next?
What expert bodies highlight
“Digital disruption is not an abstract IT problem. It affects people who need care.”
Sector context, not an assessment or endorsement of Service Automation Suite. Quote in the original Dutch.
Which dependencies can your care process tolerate?
Map data flows, operators and critical handoffs. Discuss data minimisation, outage response and an executable exit plan too. A Dutch supplier alone does not make the entire chain independent.
The space between your applications
Keep that part organised too.
Your applications do their job. But who organises what happens between them?
Put policy into practice
Build rules, ownership and approvals into the workflow.
Turn requirements into checks
Define applicable legal requirements with your responsible team. Service Automation Suite helps record checks and evidence.
Follow up exceptions
No stalled handover: give errors an owner and a next action.
Keep up with change
Adapt the rules as teams, systems or services change.
Pull up a chair. Or join us online.
Over coffee, tea or online: tell us what you are working on.
We can help with the integrations, automation and coordination your process needs, even if your application is not listed yet.
