Someone joins
HR has the details, but IT and facilities enter them again. We connect the change to agreed accounts, equipment and tasks, reducing rekeying and first-day delays.
Service Automation Suite for government & municipalities
Do more with the same team.
Rekeying data, chasing approvals and checking access take staff time. With Service Automation Suite, we automate work between municipal systems. Together with your team, we start with one bottleneck and assess time savings, costs and secure execution.
Connecting people, systems and suppliers.Where does time go?
Less manual work. With every change.
A role changes
New permissions are added while old access and approvals remain outstanding. We connect the change to checks and follow-up, reducing rework and unnecessary access.
Someone leaves
Who checks accounts, licences, laptops, badges and keys? We connect revocation and returns to an owner and feedback, reducing checklists and retrospective investigation.
These are examples, not a fixed package. We bring people, systems and agreed rules together around one vision. Start where your team can gain the most.
What does your team gain?
Enter volumes, minutes and costs. The calculator compares freed-up hours and work value with implementation, licences and maintenance. Reduced contractor use, overtime or avoided additional staffing can turn capacity gains into financial savings.
An estimate, not proven savings. We validate assumptions and outcomes together with your staff.Build security into your process
Work with us to embed your BIO2 measures into delivery: revoke access on time, record approvals and follow up exceptions. Your team and CISO determine risks and appropriate measures; Service Automation Suite helps execute configured checks and record outcomes. This supports accountability, not automatic BIO2 compliance.
In practice
These municipalities have gone before you
Beyond HR. Beyond access.
The account is ready. But is the work complete?
A new colleague needs more than an account. Departure requires more than revoking access. Equipment, approvals, tasks and suppliers need to follow. Service Automation Suite connects that work to the data and systems you already have.
HR records the change
Person, role, department and date provide the trigger. Your HR system remains authoritative.
IAM handles access
Accounts and digital permissions retain their place in your existing IAM setup. There is no need to replace it.
We connect the full delivery
Service Automation Suite combines source data, a matrix and agreed rules. We connect access changes to equipment handover, tasks, signing and feedback, including a route for errors.
The same approach also applies beyond employee workflows: a request, a document or a supplier ticket. Not everything at once; start where work gets stuck today.
We help turn the plan into a working solution.
Together, we define the outcome, configure connections and checks, and test the full workflow. Before go-live, we agree acceptance criteria and who handles later changes and exceptions.
Discuss your first outcomeRecognisable in daily operations
Sensible individual choices. A fragmented whole.
Another application, script or spreadsheet solves something. But who then manages the process across teams and suppliers? You need not replace everything. Start with one handover and make it repeatable.
HR & operations
A change is recorded, but access, assets and tasks lag behind.
Services & cases
Status and follow-up become scattered across cases, mailboxes and tickets.
Permitting & environment
Documents, advice and signatures require separate handovers.
Social services
Collaboration needs clear access, purpose limitation and minimal data sharing.
How your systems work together.
Example workflows · validate configuration and access per environmentSource record
Leaving date and role provide the trigger. HR remains authoritative.
Process rules
Define end dates, exceptions, approvals and step owners.
Targeted execution
Microsoft Entra ID
Revoke accounts and badge access; arrange device and asset returns.
Feedback
Read results back. Failed steps remain open with their owner.
Case event
Rx.Mission
A case status or document triggers agreed follow-up.
Rules & authorisation
Check purpose, necessary data, case type and permitted actions.
Document & action
Explore generation, signing and registration through available interfaces.
Case file at source
Return status and document references. Validate API versions and retention rules.
Signal & context
Microsoft IntuneA discrepancy or report needs assessment, not an automatic disruptive action.
Policy to decision
Apply agreed thresholds and involve the appropriate operations or security role.
Follow-up across teams
Link investigation, suppliers and recovery to the same report.
Evidence & escalation
Keep timestamps, decisions and outcomes. Escalate under your incident procedure.
Explore joiner, mover and leaver processes in detail
JML · JOINER, MOVER & LEAVER
Every employee gets timely access. Every leaver is demonstrably closed.
HR EVENTPerson · role · start date
→
STANDARD PACKAGERole profile defines accounts, access, assets and tasksA manager can add to or override the standard in a controlled way.
→
DISTRIBUTE WORKOne change with activities for IT, facilities, security and suppliers
→
EXECUTE & HAND OVERDigital signingAccounts, groups, assets and digital handover
Digital signingEverything returns to the record. The chain stays traceable.
TOPdesk: person, change and assets
Service Automation Suite links the change and activities to the employee and the relevant assets. Issue, updates and returns are recorded against those same people and assets.
An audit trail in TOPdesk
Who did what, when and with which approval? Status, execution results, signed documents and exceptions return to the change and activities, making resolution auditable.
Feedback to AFAS / Youforce
Service Automation Suite reports progress and agreed updates back to HR through the configured integration. AFAS or Youforce remains the source for employee data; TOPdesk brings execution and evidence together.
Orchestration and control across the entire chainStart→Monitor→Recover exception→Recheck→Evidence
Your landscape is the starting point
From HR and devices to cases and documents.
No prescribed software stack. For each workflow, we identify available interfaces and record what exists, what needs configuration and what still needs development.
HR, employees & time
Connect employee data to time tracking, access, assets and service.
Identity & physical access
Connect access rights, devices and badges to the same employee lifecycle.
Service & suppliers
Each party keeps its own system; agreements and feedback stay connected.
Cases & permitting
Explore handing over case status, document references and follow-up.
Documents & signing
Include document generation, signing and registration at the source.
Standards & source data
A design approach, not a claim that national services are already connected.
- ZGW-API’sCases, documents, decisions, catalogues, notifications and authorisations.
- Haal CentraalWhere appropriate and authorised: query source data through the relevant API.
- Digikoppeling / FSCDetermine the applicable profile and arrange identification, trust and logging.
- StUF / SOAP / RESTKeep existing interfaces working together during transition.
More detail: architecture, security and municipal frameworks
Common Ground & GEMMA
Common Ground sets the direction. Service Automation Suite coordinates the workflow.
With Service Automation Suite, we connect existing systems and define how work should flow between them. We gather the data a workflow needs and bring status and follow-up together. Source registers remain authoritative; Common Ground principles guide the design.
People & public servicesEmployee · case worker · resident · business
This is where Service Automation Suite connects the workflow.Integrate · gather · define · executeAuthorisation, checks and follow-up in the same workflow.
The right connection to your systems.Matched to your applications, API versions and access rights.
Your systems remain authoritative.HRCases & permittingDocumentsService & assets
HRCases & permittingDocumentsService & assetsAcross the workflow: purpose limitation, access, secure exchange and logging. Illustrative landscape; interfaces are validated per environment.
What we bring with Service Automation Suite.
Integrate & gather. We identify authoritative sources and the data and events needed. Available interfaces connect the systems the municipality already uses.
Define & execute. Together, we agree who may do what, when actions follow and how exceptions are handled. Service Automation Suite supports execution, checks and feedback across systems.
Visibility & reuse. Bring progress, exceptions and ownership into one view without making Service Automation Suite a replacement source register. Validated workflow agreements can provide the basis for another department or municipality.
We validate alignment per pilot and identify existing components and development needed. This is not Common Ground certification or VNG approval.
BIO2 & verifiable execution
Policy on paper. Checks in the workflow.
Drawing on municipal experience, we build security into the workflow: from authorisations and checks to logging and follow-up. BIO2, privacy and applicable legislation are considered from the start. The municipality remains responsible for risk assessment and compliance.
Access & permissionsWho may use which data and actions?
Link role and HR changes to approval, updates and revocation of permissions.
Record: Trigger, approval, change executed and outcome.
Assets & ownershipWhich assets and systems belong to whom?
Compare inventory with records and route discrepancies for review.
Record: Source, owner, discrepancy and completed follow-up.
Changes & checksHow do you avoid invisible exceptions?
Define decision rules and approvals; verify outcomes after execution.
Record: Change rationale, decision maker, test and feedback.
Incidents & suppliersWho investigates, restores and escalates?
Connect reports, responsible teams and vendors to your incident procedure.
Record: Timeline, actions, owner and escalation decision.
Continuity & recoveryWhat happens when a system does not respond?
Configure failure paths, restart rules and manual follow-up; test recovery with operations.
Record: Failure, recovery attempt, current state and owner.
Accountability & evidenceCan you show what happened?
Keep relevant process results and document references under agreed rules.
Record: Traceable checks, outcomes and exceptions.
The frameworks. And what to address in your implementation.
BIO2Risk-based information security
Define scope, risks, controls, owners and evidence with security leadership. BIO2 covers more than the process controls Service Automation Suite can support.
Official sourceGDPRPurpose limitation & minimal data
Work with privacy officers to define necessary data, lawful basis, recipients and retention. Assess processor agreements and whether a DPIA is needed.
Official sourceENSIASupport accountability
Process evidence can support checks. ENSIA remains a municipal accountability process; Service Automation Suite does not replace self-assessment or review.
Official sourceCbw / NIS2Governance & incident procedures
Determine applicability, responsibilities and formal reporting routes with security and legal teams. A service ticket is not automatically a statutory report.
Official sourceWoo / archiving / DUTOKeep information discoverable
Agree document references, metadata, retention and disposal with information management. Service Automation Suite does not replace the DMS, records system or digital archive.
Official sourceGIBITOperations, handover & exit
Agree API access, security, service delivery, export and portability. Record the applicable terms contractually.
Official sourceDigitoegankelijkAccessible digital channels
Include accessibility in forms and portals. Assessment and declaration relate to the relevant channel, not merely its integration.
Official sourceThis selection supports discussion, not a complete compliance assessment. Applicable requirements depend on workflow and environment. Logos and framework names identify sources; they do not imply certification or endorsement.
Security, privacy & contracts
A solid foundation for your municipality.
VNG processor agreement
The VNG model as the basis for processor agreements with your municipality.
Download model agreementGIBIT 2025
GIBIT 2025 with specific agreements for your engagement and services.
View contract agreements
ISO Assurance Pack
Scope4mation ISO 27001 certification within the stated scope.
View certificate & packDutch storage
Data storage in the Netherlands, with agreements on backups and access.
Discuss your deploymentDigital autonomy in practice
Keep a choice over municipal processes.
Digital services run from application and case handling to delivery by teams and suppliers. Case management, HR and service applications retain their own roles. With Service Automation Suite, we connect agreed data and process steps, with clear data ownership and responsibilities.
Start with one handover. Document connections, checks and operations for reuse. When suppliers change, assess what can stay and which mappings, API connections and tests need to change. Preserve existing investments and make portability a concrete agreement.
Read our view on digital autonomyOne vision. One team.
Think big. Start small. Grow together.
A big ambition does not require one big project. Together with your team, we choose one bottleneck, configure the workflow and validate the outcome. The next use case builds on it. Automation and control grow together, without starting over each time.
Your process knowledge. Our experience. AI as an accelerator.
You know the work; we help define rules, connect, configure and test. Reusable components and AI help us accelerate analysis, configuration and changes. Our advisers review the implementation; your team validates the outcome. Less rebuilding and less specialist investigation for your staff.
We agree who maintains, changes and follows up. You need not build all technical expertise yourself: we guide your team and agree what support remains necessary.
