Scope4mation · Service Automation Suite

Technical architecture

A simple view of the technology behind the platform, showing how systems, process control, operations and security work together.

Service Automation Suite connects existing systems and actions on a secure foundation with redundant platform components and recovery capabilities.

The technology behind Service Automation Suite

Built to keep running.

Service Automation Suite connects your systems and keeps execution together. Underneath is a secure foundation with access control, logging and audit trails. Redundant capacity, monitoring and backups help services keep running and support recovery when something goes wrong. We operate and improve that foundation with you.

Cloud Management Platform

Manage it yourself. Stay on top of it.

See your environments together and handle daily tasks yourself: access, service status, backups and releases. We help with setup and continue to monitor and maintain the underlying platform technology.

Grow without losing the overview.

Add customers or environments and keep roles and access clear for each one. We help set up the structure so management stays clear as you grow.

What can you do with it?

Provider dashboard: A view of all environments and their status.
Partner management: Manage partners, roles and responsibilities.
Tenant management: Organise customer environments and access per tenant.
Instance lifecycle: Create, move, upgrade and retire instances.

Fewer surprises in daily operations.

Check service status, create a backup or plan a change yourself. We support you when needed and monitor the health of the platform foundation through our operations tooling.

What can you do with it?

Service management: Track status and start, stop or restart services deliberately.
Backups & restore: Make backups and recovery part of regular operations.
Versioning & releases: Track versions and rollouts in a controlled way.
Node / cluster management: Keep the underlying platform environment in view too.

Clear commitments as complexity grows.

Set policies per environment and follow changes through audit and reporting, so you can explain what happens to customers. Our own metering and billing support service delivery behind the scenes.

What can you do with it?

Security & policies: Apply operational rules and security policies per environment.
Audit & reporting: Track and account for operational activity and changes.
Billing & metering: Usage metering and billing support our service delivery; this is not a customer task.

CMP gives you the tools to manage operations yourself and the reassurance that we help with setup and continue monitoring the platform.

Security & governance

Work securely together without losing control.

More systems and people in one process make access and data protection more important. We help you set those rules up consistently and make them demonstrable, so work can continue while you know who could see what and what happened.

Everyone sees what they need. No more.

We help align roles and permissions with your process. Where needed, we also restrict access within a screen or data set, so collaboration does not automatically mean broad visibility.

Which controls support this?

Role-based access control: Permissions by role and responsibility.
Row / field level security: Limit visibility to relevant records and fields.
Field & data access policies: Policies for access to specific data.

Data stays protected while work moves on.

Together, we turn privacy requirements into the setup, help protect data in transit and at rest, and restrict network access where needed.

Which controls support this?

Data privacy & GDPR: Build privacy and GDPR requirements into the setup.
Encryption: Protect data in transit and at rest.
IP allowlisting & restrictions: Restrict access from networks where needed.

You can explain what happened.

When questions, incidents or reviews arise, you do not have to piece everything together from separate systems. The history of actions and changes helps you investigate and account for events.

Which controls support this?