Visit supplier →The right team can act sooner
An alert becomes an actionable ticket, with the context needed to get started.
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Technology N-central · technology and capabilities
From alert to service, without duplicate work.
N-central sees what is happening at your customer. With Service Automation Suite Collaboration Composer the incident reaches the right service team, even when everyone works in a different system. You connect the follow-up and keep sight of the outcome.
Choose your starting point
What would you like to leave behind?
Work together across service tools
Let customers, MSPs and suppliers follow the same work from their own systems.
Explore the approach
Tickets with the right context
See the customer, site and assets involved as soon as an incident arrives.
Explore the approach
Keep growing without disconnected work
Add service processes and systems from the same configured foundation.
Explore the approachNo applications match this selection. Change your search or clear the filters.
What do we add?
One service landscape across multiple tools.
N-central is part of a growing ecosystem around Collaboration Composer for tickets and changes. Asset data can also be connected to the records your team uses.
Less time looking for the right asset
Device and asset data connect to the records your service team uses.
Your customer sees the follow-up too
Connect customer, site and asset to the ticket. Progress stays part of the service process.
Service Automation Suite Collaboration Composer
An issue does not stop at the tool that spots it.
N-central sees what is happening at your customer. Your service team and suppliers need to act on it. Collaboration Composer connects tickets, changes and feedback across their service management systems. Everyone works in their own environment while you keep sight of the follow-up.
Reach the right team sooner
Incidents arrive with customer and asset context where the work happens.
Progress without chasing
Responses and changes can flow back to the teams involved, as agreed.
More systems, one way to manage
TOPdesk is one destination. Collaboration Composer grows with the service landscape of your customers and suppliers.
Documented today
More combinations in progress
A limited Jira route through MuleSoft to TOPdesk is already documented. Further options for Jira, ServiceNow and Autotask are being developed per use case.
How do N-central tickets and assets work?
N-central determines when an incident is created. Collaboration Composer passes it to TOPdesk one-to-one with agreed mappings for customer, site, assets and fields. Incident rules remain in N-central. Device and asset data can be processed through API Composer and Data Flow Composer into the agreed records. Permissions and available API fields determine the configuration.
Interstellar also uses N-central. Their story below covers broader automation with Service Automation Suite.
The full API. Not a handful of standard actions.
We support all calls and functions that N-central exposes through its available API. From reading data to executing actions and reporting back. Your permissions, licences and API limits still apply. We track API developments and agree on changes and maintenance.
Explore more integration ideasWhy a platform? Why work with us?
Not just getting it to work. Keeping it working.
A script can handle a single task well. When people, systems and agreements change, you also need maintainability, visibility and knowledge transfer. That is where Service Automation Suite and our team add value together.
Build on what works
Reusable integrations and automations. Expand from the same foundation.
See what happened
Logging and audit trails for investigation and accountability. Follow up exceptions.
Operations are part of it
Organise access, secrets and environments. Agree how releases and recovery are handled.
Expertise that stays
Our team helps with implementation, knowledge transfer and support. Even as your team changes.
What matters now?
Monitoring and service with shared context.
N-central offers REST and web service APIs for devices and assets, among other data. We select the appropriate interface and align fields and customer structure with your environment.
Vendor background
N-able: Device Management APIsN-able: Web service APIsReviewed on 9 October 2026. Vendor functionality is not a commitment about your Service Automation Suite configuration.
The space between your applications
Keep that part organised too.
Your applications do their job. But who organises what happens between them?
Put policy into practice
Build rules, ownership and approvals into the workflow.
Turn requirements into checks
Define applicable legal requirements with your responsible team. Service Automation Suite helps record checks and evidence.
Follow up exceptions
No stalled handover: give errors an owner and a next action.
Keep up with change
Adapt the rules as teams, systems or services change.
Keep exploring
What would you like to connect next?
Pull up a chair. Or join us online.
Over coffee, tea or online: tell us what you are working on.
We can help with the integrations, automation and coordination your process needs, even if your application is not listed yet.
