The challenge
Each personnel change affected multiple processes and facilities. Execution was largely manual and depended on coordination between HR, IT and managers. This took time, was error-prone and introduced unnecessary security risks.
The approach
Together with Scope4mation, NVM redesigned its entire joiner, mover and leaver process in Service Automation Suite. HR is the source of every change, which automatically triggers the right follow-up actions for accounts, mailboxes, laptops, authorisations and other facilities. The focus is on central process orchestration rather than isolated integrations.
HR supplies the change. Service Automation Suite coordinates follow-up actions for accounts, laptops and access, so HR and IT follow the same way of working.
The result
Around 200 personnel changes are processed automatically each year. NVM saves over 250 hours annually, with fewer manual checks, fewer security risks, demonstrable control over authorisations and one consistent way of working for HR and IT.
“We can demonstrate that nobody receives unjustified or incorrect permissions.”
