The challenge
Manual coordination, silos, unclear permissions and assets, and legacy tools limited control over the overall process.
The approach
AFAS is the starting point; Service Automation Suite orchestrates changes towards Azure/AD, TOPdesk and AEOS. Profiles and activities determine permissions and assets, with additional domains such as Intune prepared for later use.
The role of Service Automation Suite
HR, identity, service management and physical access retain their own roles. Service Automation Suite connects changes and follow-up actions into a manageable chain.
The result
Around 400 employees go through the joiner, mover and leaver process each year, with shorter lead times, a better first impression and centrally verifiable visibility.
“With Service Automation Suite, we have made joiner, mover and leaver processes transparent and manageable. The process is now centralised, transparent and demonstrably under control, with TOPdesk as the coordination point!”
The full customer story
Read the original case from Gemeente Zoetermeer.
