The challenge
With over 5,000 employees and more than 3,800 changes each year, visibility, control and predictability had to be maintained across permissions, licences, assets and tasks.
The approach
AFAS changes trigger controlled follow-up actions in TOPdesk, identity, licence and asset management. Service Automation Suite starts, monitors, assigns and records the work; teams can anticipate peaks and plan capacity.
The role of Service Automation Suite
AFAS remains the source. Service Automation Suite brings together follow-up actions for IT and support teams and makes progress visible.
The result
More than 3,800 changes through Service Automation Suite, around 385 hours saved annually, fewer errors, better peak planning and a complete audit trail for critical processes.
“Changes are made visible in advance. This tells us where workload is building up, lets us plan capacity and keeps us in control of the whole process.”
The full customer story
Read the original case from Cosis.
