The challenge
Joiner, mover and leaver processes were largely manual across different teams, causing delays, errors and limited visibility.
The approach
Service Automation Suite translates HR triggers from AFAS into TOPdesk activities for the suppliers and departments involved. The approach was built in phases and went live in July 2025.
The role of Service Automation Suite
Service Automation Suite translates an AFAS change into the work required in TOPdesk. Departments and suppliers keep working within their own roles.
The result
Shorter lead times, fewer manual steps, higher data quality and better central visibility of employee onboarding.
The full customer story
Read the original case from Arts en Zorg Groep.
