Define the route
Agree which tickets go to which team and what information may be shared.
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Possible scenario · Service Automation Suite setup required
One ticket across Xurrent and TOPdesk
Each team works in its own service tool. Service Automation Suite can link ticket references, comments and progress according to the agreed route.
How we configure it
From signal to controlled action.
Together we decide which system is authoritative, what data may be exchanged and when a person must review. Then we build and test the route in Service Automation Suite.
Map fields
Map priority, status, category and references between the two environments.
Resolve together
Return comments and resolution where the systems and permissions allow it.
This does not claim an existing standard connector. Availability depends on modules, APIs, permissions and your configuration. We help set up and maintain the Service Automation Suite workflow.
The space between your applications
Keep that part organised too.
Your applications do their job. But who organises what happens between them?
Put policy into practice
Build rules, ownership and approvals into the workflow.
Turn requirements into checks
Define applicable legal requirements with your responsible team. Service Automation Suite helps record checks and evidence.
Follow up exceptions
No stalled handover: give errors an owner and a next action.
Keep up with change
Adapt the rules as teams, systems or services change.
Keep exploring
What would you like to connect next?
Pull up a chair. Or join us online.
Over coffee, tea or online: tell us what you are working on.
We can help with the integrations, automation and coordination your process needs, even if your application is not listed yet.
