Devices and asset records
Compare actual usage with records and handover. Review discrepancies and track the agreed correction through TOPdesk.
Service Automation Suite
Control & orchestration
An integration alone does not give you control.
An integration passes data on. Control means knowing whether the outcome is correct, who handles exceptions and whether the work is actually complete. Service Automation Suite connects checks and follow-up to the systems you already use.
The work behind the systems
Passed on is not the same as completed.
The user does not match
Intune shows a different user from TOPdesk. Which record is authoritative and who reviews the difference?
The ticket has been passed on
Your supplier received the ticket. But who tracks progress and does the result return to your team?
The employee has left
HR processed the departure. Were access and assets followed up too, or is only the first step complete?
Where Service Automation Suite helps
Spot the exception. Assign follow-up. Verify the outcome.
Bring agreements, source data and execution together. Service Automation Suite can compare data, run checks and start an agreed task or change. Logging and dashboards show processing and failures. You define who reviews exceptions, which actions are allowed and which feedback is required. Insight becomes the starting point for follow-up rather than the end of a report.
Today: integrations, data processing, configured checks, logging and dashboard insight. We continue to develop broader orchestration and the new control components. For each use case we distinguish what is available, what we configure and what still needs development.
With Service Automation Suite
How work starts moving again.
Agree what is correct
Define the source, rule, owner and intended outcome.
Compare and flag
Check data and processing. Make discrepancies visible.
Assign targeted follow-up
Start the configured task, change or review.
Verify the feedback
Record the outcome and keep unfinished work visible.
See how this looks in practical examples
Not just the integration, but the work it helps move forward.
Work with suppliers
Connect tickets, owners and feedback across service environments. Keep handovers and outstanding follow-up visible.
Joiners, movers and leavers
Connect HR changes to checks on access and assets. A successful technical action is only one part of the agreed outcome.
More about the setup
Start with one check
Choose a recurring discrepancy. Define source, check, owner and feedback. Test normal cases and exceptions before expanding.
Build on the same foundation
Reuse suitable connections, data and rules for another check or process step. Validate and configure new systems, actions and permissions separately.
Execute safely and account for outcomes
Define permitted data sharing, execution environments and who may intervene. Logging supports accountability; it does not make a process automatically compliant.
From a familiar challenge to a practical scenario.
Service Automation Suite Assignment Governance
Bring policies, assignments, exceptions and execution together in one verifiable control cycle.
Explore the approach
Service Automation Suite Supplier Governance
Bring suppliers, contracts, access, work, assets and offboarding into one control cycle.
Explore the approach
Together with Scope4mation
Where does work get stuck for you?
Bring one familiar example. We map the process and choose a practical first step.
The space between your applications
Keep that part organised too.
Your applications do their job. But who organises what happens between them?
Put policy into practice
Build rules, ownership and approvals into the workflow.
Turn requirements into checks
Define applicable legal requirements with your responsible team. Service Automation Suite helps record checks and evidence.
Follow up exceptions
No stalled handover: give errors an owner and a next action.
Keep up with change
Adapt the rules as teams, systems or services change.
Keep exploring
What would you like to connect next?
Our view on your control
Control starts with knowing who depends on what.
Scope4mation · Dutch expertise. Focused on your practice.
Who takes action when a supplier does not respond?
Agree who handles exceptions, where feedback belongs and what should happen during an outage. A forwarded message is not a completed process.
Pull up a chair. Or join us online.
Over coffee, tea or online: tell us what you are working on.
We can help with the integrations, automation and coordination your process needs, even if your application is not listed yet.
