GGz Centraal: from preserving quality to further process improvement

The challenge: maintaining a proven process

Within GGz Centraal, onboarding, role changes and offboarding processes play a key role in daily operations. Thousands of changes are processed annually, directly impacting accounts, authorisations, workspaces, resources, and employee support.

That is why the organisation faced a unique challenge.

It wasn't about building a new process, but about preserving one that had already been proven in practice for years.

Replacing a proven process

Many organisations start an automation journey from a situation where processes are still largely manual. At GGz Centraal, that was different.

The existing IDU process had already been significantly automated and was used daily by various departments. The challenge therefore wasn't in redesigning the process, but in replacing the underlying solution without losing quality, reliability, or user experience.

At the same time, GGz Centraal wanted to create space for further development. New features and additional automations should be able to be added easily, without having to create new custom development landscapes.

Not just technology, but also processes

Together with Scope4mation, the existing situation was first assessed.

Not just systems and integrations, but specifically also the processes behind them.

Which departments are involved?

What steps are taken?

Where do exceptions arise?

And how do we ensure that existing quality is maintained, while at the same time creating room for further improvement?

This approach resulted in one central orchestration layer where processes became clear, manageable, and future-proof.

More than just automation

The journey delivered more than just a technical replacement.

By centralising process management, greater insight into employee journeys emerged, responsibilities became clearer, and support teams gained better visibility into upcoming activities and process statuses.

In addition, space was created to further optimise processes without having to re-press the current workflows.

Results

Since the implementation of Service Automation Suite, GGz Centraal processes approximately 2,000 changes relating to joiners, movers and leavers from a single central process.

In addition, the organisation achieved among other things:

• greater insight into activities and process statuses;
• fewer manual tasks;
• better collaboration between HR, IT and support teams;
• higher predictability of processes;
• a future-proof structure for further expansion.

Curious to know how GGz Centraal made the transition from a proven IDU process to a future-proof orchestration solution?

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