Stichting Cito | Room booking that fits the way employees work

Stichting Cito is a Dutch organisation focused on developing tests and exams for education. The institute develops tests for various education levels, from primary to secondary education, and thereby makes a significant contribution to the quality and objectivity of educational assessment in the Netherlands.

Stichting Cito sought a simple method to book rooms , without extra applications or complicated workflows for employees. The clear goal was: booking from Outlook, with automatic and consistent logging in TOPdesk.

With the use of ORB within the Service Automation Suite, this process has been logically and manageably implemented. Employees book rooms as they are used to, while registration and oversight are centrally managed. Manual steps and fragmented administration are now a thing of the past!

Reservations now run logically and automatically. Employees work from Outlook, while we maintain central oversight.

Team Service Management – CITO

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