Steltix | Manageable TOPdesk collaboration for MSP service delivery

Steltix is a global provider of ERP and related business solutions, active in all time zones. They connect clients' business objectives with modern technology, and guide them through their digital transformation and continuous process improvement.

For Steltix, collaboration between TOPdesk environments is not about automating as much as possible, but about manageability and visibility. Service incidents must reach the correct location directly, changes must be visible, and collaboration with clients must remain predictable and controllable.

With TCH within the Service Automation Suite, TOPdesk collaborations for Steltix are easily and transparently set up. Incidents are consistently and controlledly synchronized between MSP and client environments, with minimal use of custom scripting and without client-specific bespoke development. This ensures full visibility into what is happening, where an incident is located, and which actions have been taken.

TOPdesk provides solid core functionality for service management and powerful capabilities for targeted, context-aware automation within individual environments. However, in an MSP context with multiple client environments, there arose a need for a more generic and centrally manageable approach. With TCH, Steltix therefore operates from a single clear JSON configuration per integration, centrally managed and easily extendable to new clients.

TOPdesk remains the central service management platform, while Service Automation Suite ensures consistency, structure, and visibility across the entire TOPdesk-TOPdesk collaboration. Logging is centrally available, synchronization proceeds under control, and deviations are immediately visible, enabling targeted remediation.

With TCH, TOPdesk collaborations are easily and visibly set up, with minimal use of scripting.

Peter van der Linden - Managed Services Consultant / Security Officer, Steltix

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