Service automation with TOPdesk & Service Automation Suite!

Organisations are increasingly looking for ways to streamline their IT and service processes. Concepts such as service automation, TOPdesk modules and automating onboarding, in-process and offboarding come up frequently.

With the Service Automation Suite, Scope4mation offers a cohesive approach to fully leverage and integrate TOPdesk with other systems such as Qixium.

SCOPE4MATION & Service Automation Suite

Scope4mation specialises in service automation around TOPdesk. Service Automation Suite forms the foundation: a suite that not only documents processes but also automates and sets them up for management and control. This applies to both ITSM processes and broader business processes.

Service Automation Suite: for TOPdesk administrators who take scripting seriously, this provides centralised control and smart (re)use!

QIXIUM AS INTEGRATION LAYER

Qixium plays a central role within Service Automation Suite. The platform connects TOPdesk with other applications and data sources. Think about automated data exchange, enriching tickets, or triggering follow-up actions. This results in a single, streamlined whole rather than isolated connections.

TOPDESK MODULES IN COHESION

Many organisations use TOPdesk modules in isolation. Service Automation Suite brings cohesion to this approach!

Topic	Explanation
TOPdesk change management	Structuredly record, assess and execute changes, with support for decision-making, planning and impact documentation
TOPdesk asset management	Centrally register and manage assets, including relationships with users, locations, contracts and lifecycle statuses
TOPdesk incident workflows	Document workflows of predefined actions to consistently and efficiently handle tickets and changes
Service automation with Service Automation Suite	Automate and extend processes around TOPdesk through integrations, data flows and centralised process logic management
Onboarding, in-process, offboarding (IDU)	Automatically route IT and service activities around employees, aligned with HR and management processes

AUTOMATE THE IDU PROCESS

The IDU process (onboarding, in-process, offboarding) is a highly sought-after application. With Service Automation Suite, HR, IT and facility steps are automatically aligned. Think about creating accounts, assigning resources and timely revoking rights during offboarding.

SERVICE AUTOMATION AS A FOUNDATION

Service automation goes beyond IT. By automating end-to-end processes, organisations gain visibility, reduce errors and improve predictability. Service Automation Suite supports organisations in this step, with TOPdesk as a recognised starting point and Qixium as the flexible engine behind it.

WHY Service Automation Suite!

Service Automation Suite is relevant for organisations that:

• Want to make more use of TOPdesk

• Want to reduce manual work in management processes

• Want to automate IDU processes

• Want to set up integrations in a sustainable and manageable way

This makes Service Automation Suite a logical answer to the questions around TOPdesk, service automation and process automation!

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