Collaboration across TOPdesk environments, without complexity

As a TOPdesk administrator, you want to collaborate with other environments without your administration falling out of control. No stacked action sequences, no opaque logic, and no dependency on consultants for every change. You want visibility, control, and a solution that grows with you.

The TCH (TOPdesk Collaboration Hub) was specifically designed for this.

The TCH is a central hub that enables the exchange of tickets and communication between multiple TOPdesk environments. TOPdesk remains in charge of the process. The TCH provides orchestration, filtering, and coordination, outside your TOPdesk configuration.

One action sequence, centrally managed

Where collaboration between environments often results in multiple action sequences and complex dependencies, the TCH works differently. You use one action sequence per environment. All logic and routing is centrally handled.

That means:

• no tangled action sequences

• no logic scattered across TOPdesk

• direct visibility into what's happening

For you as an administrator, TOPdesk remains clear and manageable.

A quick aside. One integration almost never remains just one integration. Choosing central orchestration from the outset prevents complexity from building up later. TCH helps you think ahead. Get in touch !

Full control over what you share

Not all information is intended for the other party. With the TCH, you define per connection what is and isn't synchronized. Think about:

• which comments are visible

• which fields are shared

• how status updates are processed

• who is used as the caller

This keeps you in control of communication and privacy, without manual actions.

Self-configure and easily manage

The TCH is designed to be independently configured. The setup is fully documented and logically structured. Changes are made through configuration, not technically.

You can easily add new environments without extra action sequences or reconfiguration. Scalability remains clear, even as the number of connections grows.

Also suitable outside TOPdesk

If you work alongside TOPdesk with other service management tools, the TCH can also play a role. For example, alerts and changes from Ultimo can be synchronized based on Ultimo Jobs, with central orchestration from the TCH.

In mixed landscapes, TOPdesk remains part of a single, manageable collaboration model.

What you set up today, determines how manageable it remains tomorrow. Collaboration almost always grows. Choosing central orchestration now prevents management from becoming unnecessarily complex . Get in touch !

Why this works for TOPdesk administrators

The TCH aligns with how you want to work as an administrator:

• visibility instead of complexity

• central orchestration instead of fragmentation

• self-management instead of dependence

The result is scalable collaboration between environments, without your TOPdesk setup becoming increasingly complex.

This is not an extra layer you have to maintain. This is a solution that actually makes your administration calmer and more manageable.

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