An Exact connector for MSPs using TOPdesk!

Managed Service Providers work daily with a high frequency on client tickets, changes, and projects. Time registration and workload management are crucial, but in practice often fragmented across systems such as TOPdesk and Exact Online. The Exact Connector within the Service Automation Suite brings structure and peace of mind.

With this connector, registered hours and relevant service data are automatically and controlled sent to Exact Online. No exports, no manual corrections, and no interpretation discrepancies between operations and finance. What is recorded in the service organisation directly forms the basis for invoicing.

For MSPs, the added value lies in scalability and predictability. Qixium ensures that data is first validated and enriched before reaching Exact. Think about client mapping, contract terms, cost centres, or project structures. This way, administration always aligns with the agreements made with clients.

The Exact Connector fits both small MSP environments and larger organisations with multiple clients, various contract types, and invoicing models. The same flow can be reused, adapted, and extended without customisation per client.

Concrete benefits for MSPs:

Component	Impact
Time registration	Direct from service to invoicing
Administration	Less manual processing
Invoicing	Faster, more consistent, and predictable
Scalability	Growth without additional administrative pressure

The Exact Connector supports MSPs who want to maintain control over margins, accelerate invoicing, and professionally structure their service delivery. It is a logical building block for MSPs who take service automation seriously and want to future-proof their operations!

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