Connect ManageEngine ServiceDesk Plus and Endpoint Central to your other applications. Service Automation Suite connects tickets, asset data and employee context so records, execution and feedback stay aligned.
Scenarios in practice
What would you like to do with ManageEngine?
Choose a use case and explore the related workflow steps.
A ticket in ServiceDesk Plus. The other party joins in.
Connect a request to another service team or supplier, for example in TOPdesk, Jira Service Management or Matrix42. Keep comments, attachments and agreed status changes linked to the original ticket.
Service Automation Suite · Central coordination
Relate data, verify and determine follow-up
Combine the data with your policy, risk assessments and checks. Request information or a decision where needed, track actions and record the outcome.
Work from ManageEngine
ServiceDesk Plus · tickets
For example, with
Your other teams and applications
Identify the same request
Link source and target references. Reprocessing must not create duplicate tickets.
Share the right context
Map category, priority and affected device. Share only agreed fields, comments and attachments.
Return progress
Agree required feedback and who may close a ticket. Route failures for follow-up.
Endpoint Central · assets
Load device data. Keep your CMDB connected.
Load available hardware and software inventory from Endpoint Central into asset records, for example in ServiceDesk Plus, TOPdesk or Matrix42. Compare supplier data and follow up discrepancies.
Service Automation Suite · Central coordination
Relate data, verify and determine follow-up
Combine the data with your policy, risk assessments and checks. Request information or a decision where needed, track actions and record the outcome.
Work from ManageEngine
Endpoint Central · assets
For example, with
Your other teams and applications
Choose authoritative sources
Choose an authoritative source per field. Use serial numbers and source IDs to match existing devices.
Map and synchronise
Validate required fields, duplicate records and changes before updating the CMDB. Retain the inventory timestamp.
Turn discrepancies into action
Link missing records or location discrepancies to a service task. An offline device is not automatically retired.
People & equipment
An employee changes. Service and equipment follow.
Connect employee changes from AFAS or Youforce to requesters, departments and sites in ServiceDesk Plus. Relate available device data to the right employee and coordinate issue or return.
Service Automation Suite · Central coordination
Relate data, verify and determine follow-up
Combine the data with your policy, risk assessments and checks. Request information or a decision where needed, track actions and record the outcome.
Work from ManageEngine
People & equipment
For example, with
Your other teams and applications
Read the relevant change
Select only required employee and organisation data, using the correct effective date.
Connect employee and equipment
Use stable references. Assign shared devices to teams or sites and refer exceptions to an administrator.
Confirm completion
Have the responsible team confirm issue or return. Keep request, task and outcome connected.
How Service Automation Suite connects data and execution
The work between your applications
Work from ManageEngine. Connect the next steps.
Your team works in ManageEngine. Connect tickets, progress and relevant data with other teams and applications without repeatedly entering the same information. Service Automation Suite keeps follow-up connected to the original ticket: who needs to act, what has been done and what still needs attention?
A change, request or alert
Service Automation Suite
Data, people, assets and relationships on one foundation.
Compare
What exists? What should exist?
Determine what is needed
Matrix · policy · legal requirements
Coordinate the next steps
Checks · tasks · approvals · actions
Execution ↔ feedback
Your people and tools
For example. Also with other teams, suppliers and applications.
Verify. Inform. Report.
What is complete? Who needs to act? Which exception needs attention?
Start with one integration, register or check. Build on the same data and rules.
Combine into one controlled process
Data → rules → execution
Combine
Request + customer + existing record
Determine & check
Apply rules and determine follow-up
Execute & report back
Involve another service desk · Execute tasks · Return status
Check sources and rules, test changes and track the outcome. Manual tasks get an owner and confirmation.
Build visually. Manage easily.
Reuse building blocks, adapt your process and test the change. Manage it yourself, together with us or let Scope4mation take care of it.
Connect work across your applications
What would you like to connect ManageEngine with?
Choose the role in your workflow. Explore applications from the scenarios and further directions to discuss together. We define the data, actions and available interface for each combination.
Connect ManageEngine with your other applications. Automate the work between them and stay in control.
Process & control
Less manual work
Connect ManageEngine with HR, IT and suppliers. Automate the flow of data and actions.
Control over execution
Define rules, follow up exceptions and verify the outcome.
Purposeful data sharing
Decide which data to share, with whom and under which conditions.
Autonomy & choice
Your applications, one process
Combine ManageEngine with the applications that fit your organisation.
Direct access to the makers
Work directly with Scope4mation: European approach, process expertise and support in one team.
Room to adapt
Reuse your configuration and keep process knowledge transferable as systems or rules change.
Build & operate together
Start small, build further
Start with one use case and reuse the building blocks for the next.
From idea to practice, together
We help with configuration, exceptions and handover, starting from your daily practice.
Operate it your way
Operate it yourself, together or with us. Agree on clear responsibilities upfront.
Beyond the first integration.
Use the same data and rules in your next process.
Start with one use case. Connect customer, employee and asset data, for example, and agree which source is authoritative. Reuse those relationships, a matrix where needed and configured actions in the next workflow. Agree who maintains the data and rules. Expand without repeatedly connecting and maintaining the same information.
Supplier finished. Is the internal work complete?
A supplier closes its ticket while internal verification or user confirmation is still missing.
Combine
Relate both tickets and the affected service. Use external completion to trigger a check, not automatically close the internal ticket.
The outcome determines what follows
Confirmed: complete internally. Rejected: return the reason and request correction. No response: assign follow-up to the agreed group.
The benefit
Fewer prematurely closed tickets and clear ownership of the next action.
Time recorded, but not yet accounted for.
Service work is complete but time entries do not match a known customer, project code or agreed processing route.
Combine
Combine time entries with central customer and project relationships and accounting rules. Request specific missing information.
The outcome determines what follows
Accepted: retain the accounting reference. Rejected: have the owner correct the cause. Resending an entry requires checking whether it was already processed.
The benefit
Less investigation and correction between service and finance without automatically treating errors as billable work.
A different name does not mean a new record.
A person or organisation has a different name in the source than at a customer or supplier. Matching text again can create incorrect or duplicate relationships.
Combine
Retain verified identifiers and source rules in a shared table. Reuse the relationship for requests, tickets and other integrations.
The outcome determines what follows
Known key: use the relationship. Multiple candidates or a missing identifier: request review. Once confirmed, reuse the established relationship.
The benefit
A consistent data foundation managed by your team instead of investigated again for every connection.
Your process needs more than a standard action?
Configure the missing API request, input and output in API Composer. Use its response in the next step and combine it with data tables, forms and automations. Extend the same product and reuse the configured building blocks.
Use Service Automation Suite to update a ticket in TOPdesk, for example, with fields available through its API, such as category, priority, status and support group. For another application, configure its request and field mapping. The outcome determines the next action: confirm, add information or request review, not merely check whether the request arrived.
Need to publish data or let others submit it? Endpoint Composer exposes a configured Service Automation Suite data object with selected methods and security profiles. Other building blocks handle subsequent processing.
From product to workflow
ManageEngine in your wider workflow
Pull up a chair. Or join us online.
Over coffee, tea or online: tell us what you are working on.
We can help with the integrations, automation and coordination your process needs, even if your application is not listed yet.
