Connect tickets about works, occupations and disruption to GIPOD. Service Automation Suite forwards agreed data and changes from your existing workplace while maintaining a reference to the same record.
Scenarios in practice
What would you like to do with GIPOD?
Choose a use case and explore the related workflow steps.
The ticket remains managed in TOPdesk while the relevant information reaches GIPOD.
Select what belongs in GIPOD
Choose which tickets about works, occupations or disruption are forwarded. Check the matching GIPOD object, location, period and required data before publishing.
Map and register
Map the agreed fields and register under the authorised organisation. Keep the GIPOD ID with the source ticket for subsequent processing.
Confirm execution
Show whether registration succeeded against the source ticket. Route missing data or rejected API actions for review without creating a duplicate record.
Changes & status
TOPdesk remains the source for follow-up.
Update the existing GIPOD record when relevant information changes in TOPdesk. This does not require full two-way ticket synchronisation.
Current information in GIPOD with one familiar workplace for handling the ticket.
Agree on status meaning
Define how TOPdesk changes map to supported GIPOD actions. A ticket status is not automatically a valid GIPOD status.
Use the existing ID
Update the linked record with agreed changes to period, location or progress.
Handle failures and retries
Service Automation Suite tracks processing and prevents retries from producing duplicate records. The team can see what requires attention.
How Service Automation Suite connects data and execution
The work between your applications
Case created. Everything else handled too?
Service Automation Suite connects GIPOD with your other applications, people and rules. Keep data aligned, work moving and outstanding actions visible.
A change, request or alert
Service Automation Suite
Data, people, assets and relationships on one foundation.
Compare
What exists? What should exist?
Determine what is needed
Matrix · policy · legal requirements
Coordinate the next steps
Checks · tasks · approvals · actions
Execution ↔ feedback
Your people and tools
GIPOD
For example. Also with other teams, suppliers and applications.
Verify. Inform. Report.
What is complete? Who needs to act? Which exception needs attention?
Start with one integration, register or check. Build on the same data and rules.
Check sources and rules, test changes and track the outcome. Manual tasks get an owner and confirmation.
Build visually. Manage easily.
Reuse building blocks, adapt your process and test the change. Manage it yourself, together with us or let Scope4mation take care of it.
From product to process
How to use the integration
Case → service task
Use available case information to start supporting service work.
Process → team update
Send relevant process updates to the agreed team or communication channel.
Exceptions → tasks
Route missing information or discrepancies to the team responsible for follow-up.
Connect work across your applications
What would you like to connect GIPOD with?
Choose the role in your workflow. Explore applications from the scenarios and further directions to discuss together. We define the data, actions and available interface for each combination.
Connect GIPOD with your other applications. Automate the work between them and stay in control.
Process & control
Less manual work
Connect GIPOD with HR, IT and suppliers. Automate the flow of data and actions.
Control over execution
Define rules, follow up exceptions and verify the outcome.
Purposeful data sharing
Decide which data to share, with whom and under which conditions.
Autonomy & choice
Your applications, one process
Combine GIPOD with the applications that fit your organisation.
Direct access to the makers
Work directly with Scope4mation: Dutch technology, process expertise and support in one team.
Room to adapt
Reuse your configuration and keep process knowledge transferable as systems or rules change.
Build & operate together
Start small, build further
Start with one use case and reuse the building blocks for the next.
From idea to practice, together
We help with configuration, exceptions and handover, starting from your daily practice.
Operate it your way
Operate it yourself, together or with us. Agree on clear responsibilities upfront.
Beyond the first integration.
Use the same data and rules in your next process.
Start with one use case. Connect customer, employee and asset data, for example, and agree which source is authoritative. Reuse those relationships, a matrix where needed and configured actions in the next workflow. Agree who maintains the data and rules. Expand without repeatedly connecting and maintaining the same information.
Signature declined. Keep the process moving.
A request awaits a ValidSign signature. Declining, expiry and technical failure each need different handling.
Combine
Link the request, signing request and document. Read the available status and apply agreed conditions to determine the next action.
The outcome determines what follows
Signed: process the document and confirm the activity. Declined: route the reason to the owner. Temporary technical failure: retry only under the configured error rule.
The benefit
Appropriate follow-up for each outcome without counting a sent signing request as completed work.
A different name does not mean a new record.
A person or organisation has a different name in the source than at a customer or supplier. Matching text again can create incorrect or duplicate relationships.
Combine
Retain verified identifiers and source rules in a shared table. Reuse the relationship for requests, tickets and other integrations.
The outcome determines what follows
Known key: use the relationship. Multiple candidates or a missing identifier: request review. Once confirmed, reuse the established relationship.
The benefit
A consistent data foundation managed by your team instead of investigated again for every connection.
Refreshing a report does not guarantee reliable data.
A source request can succeed while data is missing, differently coded or not yet fully retrieved.
Combine
Combine pagination and output mapping with agreed data checks. Use shared relationship tables to connect sources.
The outcome determines what follows
Checks passed: prepare the dataset. Deviation: request review and expose freshness. Temporary API failures follow a bounded recovery path.
The benefit
A clearer distinction between a technically successful import and information fit for decision-making.
Your process needs more than a standard action?
Configure the missing API request, input and output in API Composer. Use its response in the next step and combine it with data tables, forms and automations. Extend the same product and reuse the configured building blocks.
Use Service Automation Suite to update a ticket in TOPdesk, for example, with fields available through its API, such as category, priority, status and support group. For another application, configure its request and field mapping. The outcome determines the next action: confirm, add information or request review, not merely check whether the request arrived.
Need to publish data or let others submit it? Endpoint Composer exposes a configured Service Automation Suite data object with selected methods and security profiles. Other building blocks handle subsequent processing.
From product to workflow
GIPOD in your workflow
Pull up a chair. Or join us online.
Over coffee, tea or online: tell us what you are working on.
We can help with the integrations, automation and coordination your process needs, even if your application is not listed yet.
