Connect the data your process needs. Agree the authoritative source for each field and which records should follow.
Service Automation Suite · Central coordination
Combine data and apply rules
Add a central register and source-of-truth rules. Check differences, request missing data and determine what gets updated.
Information & trigger
Relevant data or workflow status
Follow-up & feedback
Update, execute and record outcomes
Define source and destination
Choose the available data and what other teams need.
Compare and update
Match records, apply field rules and update relevant differences.
Check the result
Show what succeeded and follow up missing or conflicting data.
Service to finance
Work done. Still retyping invoice data?
Bring approved hours and service data together for invoicing in Exact Online. Finance reviews before the invoice goes out.
Service Automation Suite · Central coordination
Combine data and apply rules
Combine the data with your policy, risk assessments and checks. Request information or a decision where needed, track actions and record the outcome.
Information & trigger
Relevant data or workflow status
Follow-up & feedback
Update, execute and record outcomes
Work is complete
Approved hours and service data become available from the systems where the work was recorded.
Service Automation Suite prepares the handover
We map that data to the accounting rules for Exact Online and route exceptions to the right person.
Finance remains in control
After review, data can be processed in Exact Online as agreed. The status returns to the process.
Handover to service
The customer does not need to start over.
Connect available customer, project or case data to the delivery team. Keep the original request identifiable.
Service Automation Suite · Central coordination
Combine data and apply rules
Combine the data with your policy, risk assessments and checks. Request information or a decision where needed, track actions and record the outcome.
Information & trigger
Relevant data or workflow status
Follow-up & feedback
Update, execute and record outcomes
Choose the handover moment
Choose the status or event that triggers the handover and the context required.
Prepare focused work
Connect relevant data to a request or task for the responsible team.
Return progress
Show the original team what has been handled and which information is still missing.
How Service Automation Suite connects data and execution
The work between your applications
Records updated. Why still compare spreadsheets?
Service Automation Suite connects Exact Online with your other applications, people and rules. Keep data aligned, work moving and outstanding actions visible.
A change, request or alert
Service Automation Suite
Data, people, assets and relationships on one foundation.
Compare
What exists? What should exist?
Determine what is needed
Matrix · policy · legal requirements
Coordinate the next steps
Checks · tasks · approvals · actions
Execution ↔ feedback
Your people and tools
For example. Also with other teams, suppliers and applications.
Verify. Inform. Report.
What is complete? Who needs to act? Which exception needs attention?
Start with one integration, register or check. Build on the same data and rules.
Combine into one controlled process
Data → rules → execution
Combine
Customer + approved time + contract
Determine & check
Check and prepare invoice data
Execute & report back
Finance review · Update accounting · Return status
Check sources and rules, test changes and track the outcome. Manual tasks get an owner and confirmation.
Build visually. Manage easily.
Reuse building blocks, adapt your process and test the change. Manage it yourself, together with us or let Scope4mation take care of it.
From product to process
How to use the integration
Work → invoicing
Transfer approved time and items for finance review and processing.
Keep customer records aligned
Share agreed customer and contact details with service or accounting applications.
Payment → follow-up
Use an available payment update to start the agreed customer or service task.
Connect work across your applications
What would you like to connect Exact Online with?
Choose the role in your workflow. Explore applications from the scenarios and further directions to discuss together. We define the data, actions and available interface for each combination.
Start with one use case. Connect customer, employee and asset data, for example, and agree which source is authoritative. Reuse those relationships, a matrix where needed and configured actions in the next workflow. Agree who maintains the data and rules. Expand without repeatedly connecting and maintaining the same information.
Time recorded, but not yet accounted for.
Service work is complete but time entries do not match a known customer, project code or agreed processing route.
Combine
Combine time entries with central customer and project relationships and accounting rules. Request specific missing information.
The outcome determines what follows
Accepted: retain the accounting reference. Rejected: have the owner correct the cause. Resending an entry requires checking whether it was already processed.
The benefit
Less investigation and correction between service and finance without automatically treating errors as billable work.
Ordered, delivered and actually in use?
Procurement, a supplier and technical inventory each hold part of the picture. A delivered asset is not automatically assigned to its correct owner.
Combine
Compare orders, delivery details, serial numbers and inventory with central ownership relationships. Keep missing confirmations part of the workflow.
The outcome determines what follows
Matching data: update the agreed records. Unknown device, unexpected owner or unconfirmed delivery: create work for the correct support group.
The benefit
Fewer gaps between administrative and technical records and targeted follow-up of discrepancies.
Refreshing a report does not guarantee reliable data.
A source request can succeed while data is missing, differently coded or not yet fully retrieved.
Combine
Combine pagination and output mapping with agreed data checks. Use shared relationship tables to connect sources.
The outcome determines what follows
Checks passed: prepare the dataset. Deviation: request review and expose freshness. Temporary API failures follow a bounded recovery path.
The benefit
A clearer distinction between a technically successful import and information fit for decision-making.
Your process needs more than a standard action?
Configure the missing API request, input and output in API Composer. Use its response in the next step and combine it with data tables, forms and automations. Extend the same product and reuse the configured building blocks.
Use Service Automation Suite to update a ticket in TOPdesk, for example, with fields available through its API, such as category, priority, status and support group. For another application, configure its request and field mapping. The outcome determines the next action: confirm, add information or request review, not merely check whether the request arrived.
Need to publish data or let others submit it? Endpoint Composer exposes a configured Service Automation Suite data object with selected methods and security profiles. Other building blocks handle subsequent processing.
From product to workflow
Exact Online in your workflow
Pull up a chair. Or join us online.
Over coffee, tea or online: tell us what you are working on.
We can help with the integrations, automation and coordination your process needs, even if your application is not listed yet.
