The challenge
Manual, fragmented booking processes created extra work, limited central visibility and unnecessary coordination.
The approach
Outlook Room Booker (ORB) connects Outlook and TOPdesk. Bookings are automatically registered in TOPdesk from the familiar working environment.
The role of Service Automation Suite
Employees keep working in Outlook while facilities staff manage bookings in TOPdesk. Service Automation Suite connects bookings between both environments.
The result
Less manual processing and fewer notifications, central visibility and a simpler booking process for around 600 employees.
“Bookings now work logically and automatically. Employees work in Outlook while we maintain central visibility.”
The full customer story
Read the original case from Stichting Cito.
