The challenge
Time tracking and billing did not form a closed chain. Validation, transfer and corrections depended on manual checks and individual knowledge.
The approach
Service Automation Suite centralises process logic, validation and onward delivery so recorded hours are processed towards billing in a controlled and largely automated way.
The role of Service Automation Suite
TOPdesk remains the place for time tracking. Service Automation Suite brings validation and transfer to billing together in a manageable process.
The result
Significantly fewer administrative actions and corrections, more predictable billing and a more scalable process.
The full customer story
Read the original case from Interstellar.
