Built around your process
Control the whole process, not just individual actions.
An integration can pass data and an automation can execute an action. But who maintains the full picture when a step waits, fails or changes route? In the platform model, Process Orchestrator connects steps, responsibilities and outcomes.
What it does for you
One route for people and systems
Connect requests, decisions, automated actions and human tasks.
See what is stalled
Show which step is running, who is responsible and where an exception needs attention.
Keep the process connected
Keep progress and outcomes with the process, even when systems or routes change.
A familiar example
How it works in practice.
HR reports a new starter. Access, equipment and workspace must be ready. The process route shows what runs automatically, where approval is needed and who handles an exception.
Its place in Service Automation Suite
We connect the work between systems.
Available Service Automation Suite components connect data and carry out actions. Process Orchestrator describes the control layer above them; we discuss what can be configured today for each use case.
The framework exists. The general-purpose Process Orchestrator is being developed. The cockpit, modeler and task queue describe the intended implementation.
