Solutions · Service Automation Suite
Your systems do their job.
We handle what happens between.
From a change to completed actions. With rules, checks and feedback.
What do you want taken care of?Configure it well. Use it again.
The same employee data for access and laptop handover. The same device relationships for maintenance and returns. Start with one pain point; we connect data, rules and actions into a foundation your team can build on.
Employees & IAM
More than an account. A coordinated employee process.
Combine HR, IAM, assets and service activities with your agreed rules.
Service Automation Suite
Where information and agreed rules come togetherUse a matrix in Service Automation Suite to relate roles and departments to access, assets and tasks, for example. Combine those rules with current data from your systems. Agree who maintains the matrix and how changes are checked.
What you bring together
HR data, existing accounts, TOPdesk records and available assets.
What you put into action
Start TOPdesk changes and activities, update accounts and permissions, and arrange handover or signing. Write the outcome back to HR.
Verify, record and follow up
Compare agreed access with the actual situation. Record decisions, execution and exceptions for later review.
Company assets
Who has what? Now you know.
Keep records, handovers and returns aligned.
Service Automation Suite
Where information and agreed rules come togetherDefine the authoritative register and compare delivery, assignment and actual use with lifecycle policy. Ask who is using an unidentified asset.
What you bring together
Procurement and supplier registers, ownership, TOPdesk assets and observations from Intune or other management tools.
What you put into action
Update records and start handover, repair, replacement or return actions with the right team or supplier.
Verify, record and follow up
Expose differences between expected and observed assets. Check returns and follow up missing confirmations.
Service delivery
One ticket. Resolved together.
Work with customers and suppliers from your own environment.
Service Automation Suite
Where information and agreed rules come togetherCombine the ticket with the customer, service, ownership and priority rules. Request additional information when the handover is incomplete.
What you bring together
Customer tickets, contractual agreements, supplier records and progress from different service environments.
What you put into action
Distribute actions across teams and suppliers. Exchange agreed status updates, comments and attachments while everyone keeps working in their own environment.
Verify, record and follow up
Track open actions and deadlines. Record handovers and return the outcome to the original ticket.
Alerts & follow-up
An alert becomes an action.
Route the right alert and context to the right owner.
Service Automation Suite
Where information and agreed rules come togetherVerify the signal, recognise repetition and combine impact with risk and follow-up policy. Request assessment by an owner where needed.
What you bring together
Monitoring signals, current records, customer and supplier registers, and earlier tickets.
What you put into action
Create a targeted ticket or activity, update related records and assign follow-up to the right party.
Verify, record and follow up
Check whether the action was completed and the deviation resolved. Escalate when confirmation is missing.
Data & administration
One change. Your systems follow.
Update data without retyping or comparing spreadsheets.
Service Automation Suite
Where information and agreed rules come togetherCombine data with a central relationship register, identify duplicates and check completeness. Define the authoritative source for each field and query discrepancies.
What you bring together
People and companies from systems such as AFAS or Youforce, supplemented with records from TOPdesk, Aha! or other applications.
What you put into action
Update the relevant applications and write agreed data back to the source. Reuse the same relationships in other processes.
Verify, record and follow up
Compare the outcome with the source and record errors or conflicts so failed updates do not go unnoticed.
Requests & approvals
Approved. And carried out.
Connect approval, execution and evidence in one process.
Service Automation Suite
Where information and agreed rules come togetherAssess the request against budget, policy and risk. Use relevant requirements as configuration rules and request targeted information or approval.
What you bring together
A form or request, available assets, supplier agreements and requester data.
What you put into action
After approval, start the agreed order, change, signing or handover. Distribute activities across the relevant systems and teams.
Verify, record and follow up
Bring the request, decision and execution evidence together. Check completion and keep exceptions visible.
Migrations
A new environment. Take your process with you.
Migrate between applications or redesign the setup within the same tool.
Service Automation Suite
Where information and agreed rules come togetherUse Service Automation Suite to define mappings between source and destination. Connect these to your process rules and the checks needed to move.
What you bring together
Existing records, relationships, outstanding work and the new environment.
What you put into action
Transfer agreed data in phases and adapt affected integrations. Between service tools, for example, or from TOPdesk configuration management to a new asset setup.
Verify, record and follow up
Compare results, follow up exceptions and cut over after approval. Keep control of changes during the transition.
From plan to delivery
Why does it never get off the ground?
An integration is not a completed process. Clear rules, follow-up and maintenance belong with it.
Why does automation never get off the ground?
Technology is one part. Source data, exceptions, ownership and maintenance also need clear agreements. We map one pain point with the teams involved, agree what success means and configure connections and checks. Start with a defined scope, not the whole organisation.
We already have integrations and scripts, right?
They can remain part of the solution. The question is whether data, actions and feedback connect across the entire workflow. Service Automation Suite brings relationships and rules together so each handover does not require matching, checking and chasing again. We review what you already have first.
Who maintains this when the builder leaves?
We configure the solution together with your team, using recognisable relationships, field mappings and workflow rules. Handover, change testing and maintenance are part of the discussion. Agree upfront what your team handles and what we or a partner provide.
Will this become another major custom project?
We start with one handover with a clear source, owner and outcome. Use existing building blocks where they fit and record specific rules separately. Upfront, we define what needs configuration, what requires development and how you can expand later.
How do we make the investment case?
Include manual work, corrections and current maintenance. Together, we establish a baseline and a testable first outcome. Reuse and continuity also matter; savings depend on your usage and configuration.
For example: procurement & finance
Beyond IT, too.
From request to invoice.
A request involves procurement, the supplier and finance. We can connect the handovers: from approval and ordering to receipt and invoice checks.
- The request is approvedRequester & budget owner
- Procurement places the orderProcurement & supplier
- Receipt is confirmedDelivery & responsible employee
- Finance checks the invoiceOrder, receipt & invoice together
Who went before you?
All customer storiesCosis
Control over more than 3,800 employee changes a year
Cosis uses Service Automation Suite as a central orchestration layer for joiners, movers and leavers across HR, IT and support services.
Read the customer storyHR, IT and support services in the same workflow.
Steltix
From isolated ticket integrations to manageable service collaboration
Steltix uses Service Automation Suite to make collaboration between service environments repeatable, transparent and scalable. Everyone works in their own environment while tickets and progress are synchronised in a controlled way.
Read the customer storyEach party keeps its own service environment.
Interstellar
Better control over time tracking and billing
Interstellar uses Service Automation Suite as a process layer between TOPdesk time tracking and financial processing in a growing MSP organisation.
Read the customer storyTime records connected to financial processing.
Pull up a chair. Or join us online.
Over coffee, tea or online: tell us what you are working on.
We can help with the integrations, automation and coordination your process needs, even if your application is not listed yet.
