Pass on the ticket
Define which tickets go to the other party and retain both references.
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Possible scenario · Service Automation Suite setup required
One-to-one: customer and supplier
Your customer reports an issue in their own service desk. Your team handles it in its own system. Both ticket references stay linked; agreed comments and status return to the customer.
One service desk ↔ one service desk
How we configure it
From signal to controlled action.
Together we decide which system is authoritative, what data may be exchanged and when a person must review. Then we build and test the route in Service Automation Suite.
Work together
Map status and priority. Share agreed comments and attachments, distinguishing internal from shared information.
Report back and resolve
Return the outcome. Agree who may resolve or reopen the ticket so both teams know where they stand.
This does not claim an existing standard connector. Availability depends on modules, APIs, permissions and your configuration. We help set up and maintain the Service Automation Suite workflow.
