Choose the right party
Use customer, service or category to determine which supplier receives which work.
← Back to scenarios
Possible scenario · Service Automation Suite setup required
One-to-many: route to suppliers
Your service desk works with several suppliers. Route a ticket to the right party, or split the work across several parties. Keep their feedback linked to the original ticket.
One service desk → multiple suppliers
How we configure it
From signal to controlled action.
Together we decide which system is authoritative, what data may be exchanged and when a person must review. Then we build and test the route in Service Automation Suite.
Agree per supplier
Define which fields, comments and attachments are shared on each route and how statuses are mapped.
Bring progress together
Track separate references and responses against the source ticket. Completing one task need not close the whole ticket.
This does not claim an existing standard connector. Availability depends on modules, APIs, permissions and your configuration. We help set up and maintain the Service Automation Suite workflow.
