Support healthcare staff with connected access, equipment and follow-up.

A colleague works at another location, a volunteer leaves or a team change overlaps with a second role. In healthcare, these changes affect access, equipment, local agreements and the people responsible for execution.

Connect the supporting work around your staff

Service Automation Suite connects agreed source data and organisational rules to account and group actions in Microsoft Entra, TOPdesk service tasks and equipment handover or return. Configure target-application access with the responsible administrator and the capabilities of that system.

Example: a temporary assignment at another location

1. Record the confirmed person, location, role and assignment dates.
2. Apply organisational rules and obtain approval for exceptions.
3. Coordinate agreed access, service and equipment actions.
4. Check the outcome rather than treating a submitted command as completion.
5. Review temporary access when the assignment ends, retaining other roles that remain valid.

Assess overlapping tools

If you already use Entra and Service Automation Suite, assess which additional execution tools remain necessary. For HelloID or UMRA, compare the functions actually in use and prove which can be taken over. EHR, scheduling and learning applications require separate capability and access checks. Supporting staff processes do not require copying clinical records across the chain.

Continuity and choice

Nictiz describes interoperability across policy, process, information, application and infrastructure layers. A functioning API is one part of that picture. Scope4mation works with your administrators and relevant partners to make data ownership, authority, exception handling and transfer arrangements clear.

Begin with one team or onboarding group. Agree acceptance criteria and compare time and cost using your own volumes, licences and operational workload before expanding.

Discuss your first healthcare process

Entra and Service Automation Suite: assess opportunities to reduce tools

Healthcare organisations using Service Automation Suite

Explore how these organisations connect people, processes and applications.

Read the story of CosisConnecting HR, IT and support services across the employee lifecycle.Read customer story →Read the story of Arts en Zorg GroepFrom AFAS to TOPdesk: connecting accounts, access and equipment.Read customer story →Read the story of MesdagCoordinating policies, assignments, exceptions and execution.Read customer story →Read the story of GGz CentraalPreserving an established employee lifecycle process while improving it further.Read customer story →

Bronnen en verdieping

• Nictiz: interoperabiliteit in de zorg
• Microsoft Entra Lifecycle Workflows en licenties