A new website for Service Automation Suite

The new Service Automation Suite website goes live on 1 November. The website is more than just a new digital business card. It is a central hub where organisations can quickly see how they can bring their fragmented tools, standalone scripts and manual work back into a single, cohesive way of working.

A website that starts with the real problem

Many organisations recognise the same pattern. Processes run across multiple departments, systems don't automatically connect to each other, and teams resolve bottlenecks with workarounds, export files or standalone scripts. This often works well in the short term, but as the organisation grows, it becomes increasingly difficult to maintain visibility, control and compliance.

The new website is built around exactly that practical reality. Not from isolated technologies, but from the question of how service delivery can be better managed. Visitors find quicker explanations of the Service Automation Suite, the role of Qixium iPaaS, and how processes across HR, IT, Security, Finance and other domains can better align with each other.

From fragmented information to one coherent story

Service Automation Suite brings integration, process automation and orchestration together in one suite. The new website presents this story in a clearer, more structured way. Where previously isolated topics were central, it is now clearly shown how the components reinforce each other: integrations, automation, TOPdesk as an orchestration platform, compliance support, and practical process improvements.

This helps visitors not only to read what Service Automation Suite does, but especially to understand the value it adds. Think faster processing of requests, less manual management, better audit trails, more reliable integrations, and greater visibility into the full service lifecycle.

Better discoverability for different roles

A service desk manager views automation differently from a security officer, functional manager or CIO. That's why the new website is structured around recognisable themes and pathways. One visitor is looking for less manual work in TOPdesk, another for better control over authorisations, and a third wants to know how existing systems such as AFAS, Visma, Entra ID or Microsoft Graph can be connected.

By making these entry points visible, the website better addresses the actual questions organisations face in practice. The message is clear: automation doesn't start with a tool, but with processes that logically connect to each other.

A starting point for knowledge and deeper understanding

The website also serves as a gateway to new knowledge content. Articles, practical examples and the wiki help visitors learn step by step about service automation. Thus, the website is not just a place for orientation, but also a resource for teams ready to get hands-on.

From 1 November, the new website will be available. Those who want to learn how service processes can be made smarter, more scalable and better managed will find a clear starting point there.

From 1 November, visit the new website and discover how Service Automation Suite brings more coherence to processes, systems and service delivery.

Contact us for more information or the accompanying document.