More control over your processes. Fewer separate tools.

A new colleague needs to get started. A laptop must be assigned to the right person. When someone leaves, access and equipment both need attention. You want work to move forward without retyping data, maintaining separate lists or constantly chasing tasks.

Today, that calls for connected processes and control. Service Automation Suite connects your applications, executes configured actions and checks the outcome. Across HR and IT, facilities, administration and suppliers. Together, we start with one improvement and build on the same foundation.

Make the whole process work

Consider onboarding a care worker. The HR record tells you who is joining, where and in which role. Service Automation Suite processes that change according to your rules: arranging accounts and permissions, creating tasks, linking equipment and requesting signatures where needed. Service Automation Suite then checks confirmed outcomes and highlights anything that still needs attention.

The same approach works for role changes, relocations, returning keys or a ticket passed to a supplier. You build on reusable process steps.

Use more of what you have

Already using Microsoft Entra ID and TOPdesk, for example? You have important building blocks in place. Entra ID handles identity and access. TOPdesk brings tickets, tasks and assets together. Service Automation Suite connects these applications to HR, suppliers and the work beyond them. Creating accounts, changing permissions and revoking access can be part of that configured workflow.

Existing IAM automation can also be replaced. If you use HelloID by Tools4ever for that work, Service Automation Suite can take on that role alongside your identity provider when the functions you use are covered. You gain more than a replacement connection: a foundation that also connects equipment, service delivery and other business processes. Keep what works; avoid unnecessary overlap.

Show what it delivers

The questions are which functions you use, what you actually need and how things can be simpler. Together, we map processes, connections, administration effort and costs. We validate one concrete workflow and identify which tools should remain, be used differently or be retired.

The business case includes licences, implementation, administration and transition costs. We distinguish lower expenditure from staff time released. That supports an informed decision about fewer separate tools and greater control, with a managed transition instead of one large cutover.

Start quickly. Build together.

We configure data processing and process steps visually, using reusable components. You contribute practical knowledge; we bring technology and experience. You work directly with the team that develops Service Automation Suite and helps configure it. Together, we choose an initial outcome and test execution.

If your way of working changes or you later replace an application, we adapt the relevant steps and connections. We transfer the configuration and knowledge so your team can keep improving. Read how we work together.

Which separate tasks or tools could you do without? In a one-hour demo, we show how Service Automation Suite connects accounts, equipment and service delivery. Or discuss a focused assessment of your own configuration and business case.