CAOP: more control over onboarding, less manual work
A consistent starting point for access rights and equipment, more complete requests and fewer corrections. How CAOP connects AFAS and TOPdesk with Service Automation Suite.
At Stichting CAOP, managers had to determine the access rights and equipment needed for each new employee. Missing information led to corrections and additional questions from IT.
A consistent starting point for every request
Working with Scope4mation, CAOP configured a central matrix for each department and job profile. After the employee is registered in AFAS, the manager checks and completes a prefilled form.
The role of Service Automation Suite
Service Automation Suite uses the matrix for the initial selection. After the manager has checked the form, it creates a change with activities in TOPdesk. Accounts and access rights are still configured manually.
CAOP estimates that the combined processing time for the manager and service desk has fallen from 70 to 30 minutes per request.
CAOP describes the collaboration as pleasant, clear and constructive. Scope4mation helped design an approach that fits CAOP’s processes and TOPdesk environment. According to CAOP, the combination of the matrix, the form and automatic processing in TOPdesk makes the difference.
A flexible and committed partner that makes complex processes clear and connects them intelligently with TOPdesk.
Henk Bouwman · IT Team Lead, Stichting CAOP (translated from Dutch)
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