Freshworks
Freshworks provides software for customer support and employee services. Freshdesk focuses on customer support; Freshservice supports IT and service management.
Integration · automation · orchestration
Connect your applications. Take care of the work between them. We combine data, actions and process agreements. Start with one bottleneck and build further together using reusable components.
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TOPdeskAn integration should improve a handover or task. We do not show an arbitrary connection here. The combinations below offer a relevant next step.
TOPdesk + HaloITSMOne service request, two teams working togetherThese are process possibilities, not a guarantee of a ready-made connector. Together we validate available functions and permissions and configure data, approvals and feedback.
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Freshworks provides software for customer support and employee services. Freshdesk focuses on customer support; Freshservice supports IT and service management.
TOPdesk
TOPdesk is service-management software for IT, facilities and other support teams. It brings incidents, requests, assets and service progress together.
Canon supplies printers, multifunction devices and services for managing and maintaining your print environment.
N-central
N-able N-central helps IT service providers remotely monitor and manage devices and networks. It provides monitoring, device inventory and management actions.
GIPOD is the Flemish information platform for works, events and other occupations of public space. It helps involved parties coordinate disruption and activities.
baramundi supports central management of devices and software. IT teams use it for inventory, software deployment and patch management.
AFAS
AFAS provides business software for HR, payroll, customer management, projects and financial administration. Organisations select the components that fit their operations.
Pax8
Pax8 is a cloud marketplace for IT service providers. They use it to buy and manage cloud software and subscriptions for their customers and track related billing.
HelloID
HelloID by Tools4ever supports digital identity and access management. It helps create, update and remove user accounts and permissions and provides self-service capabilities.
ValidSign
ValidSign is an electronic-signature solution. You send documents to signers and track the signing status and completed documents.
Docusign supports electronic signatures and agreement management. You can send documents for signing and track progress and results.
Personio
Personio is HR software for managing employees and personnel processes. It supports personnel files, absences and onboarding.
TrustBound GRC supports governance, risk management and compliance. It helps organisations record and follow up risks, controls, checks and related actions.
Jamf Pro helps organisations manage Apple devices. It supports setup of Macs, iPads and iPhones, software deployment and device inventory.
Microsoft Defender is a family of security solutions. Defender for Endpoint helps protect devices; Defender XDR combines signals and incidents from multiple security products.
Microsoft provides applications and cloud services for collaboration, IT management and security. Microsoft 365, Entra ID, Intune and Azure each serve different roles.
Nedap Ons is software for healthcare organisations. It supports care records, scheduling and administration relating to clients and staff.
TimeTell supports time tracking, scheduling, leave and expenses. Organisations record hours and costs and gain insight into staffing and availability.
Matrix42 provides solutions for service management, IT assets and software licences. Organisations use them to manage service delivery and their IT environment.
PowerShell is a command-line shell and scripting language for system administration. Administrators use it to perform management tasks and automate repetitive work.
Microsoft Intune manages and secures devices and apps from the cloud. IT teams use it for configuration, software deployment and checking device policies.
Youforce
Youforce is HR and payroll software for managing employees and personnel processes. It supports personnel administration, payroll processing and self-service.
Teamleader One helps self-employed professionals create quotations and invoices and organise their invoicing.
Corsa is software for managing and archiving documents and records. It helps organisations organise, retrieve and use information in their daily work.
SmartDocuments
SmartDocuments generates documents using templates, data and defined rules, helping organisations produce consistent letters, agreements and other documents.
NEDAP
Nedap AEOS is a physical access-control system. It manages who can enter buildings, rooms and sites, and at what times.
HR2day is an HR and payroll platform. It supports personnel management, digital files and employee onboarding, changes and offboarding.
PRTG monitors networks, servers and other IT resources. It shows availability and performance and generates alerts when issues occur.
HaloITSM supports IT service management. Teams use it to handle incidents and requests, manage assets and track changes and service delivery.
LogicMonitor
LogicMonitor monitors IT infrastructure and cloud services. It collects availability and performance data and raises alerts when something needs attention.
Salesforce is CRM software for managing customer relationships. Depending on the selected products, it supports sales, customer service and marketing.
OTRS is service-management software for handling incidents and requests. It supports tickets, tasks, communication and service progress.
Microsoft Sentinel is a security platform that combines signals and logs from multiple sources. Security teams use it to investigate threats and follow up incidents.
Lansweeper discovers IT devices and software. It collects inventory data that helps organisations understand their IT environment and asset lifecycles.
Ultimo supports the management and maintenance of business assets. Organisations use it to manage assets, work orders and maintenance planning.
Tanium provides visibility into computers and servers and supports their management and security. Teams use it for inventory, updates and investigating risks.
Exact Online is business software for accounting and financial administration, with additional capabilities for areas such as projects and trading depending on the selected solution.
Teamleader Orbit brings projects, resource planning, time tracking and financial insight together for agencies and service businesses.
Microsoft Dynamics 365 is a family of business applications for sales, customer service, finance and business operations. Capabilities depend on the product you use.
Bechtle supplies IT hardware, software and IT services. Its procurement environment helps organisations manage business IT purchases.
ALSO distributes IT hardware, software and cloud services to business IT providers.
Dustin
Dustin supplies IT hardware, software and related services to organisations and supports their procurement and delivery.
NIPV
The Netherlands Institute for Public Safety (NIPV) supports safety regions and fire services with expertise, training and shared facilities, including central procurement of uniform, station and sports clothing.
Snow License Manager
Snow License Manager provides insight into installed software, its usage and associated licences, helping organisations manage software costs and licence compliance.
Rx.Mission supports permitting, supervision and enforcement. It brings cases, documents and progress together in one environment.
Centric’s case-management solutions help public-sector organisations register and handle cases, including related documents and progress.
Moneybird is online accounting software for quotations, invoices, payments and financial administration.
Nmbrs supports payroll processing and HR administration. Employers and accountants use it to manage employees, employment details and payroll data.
TimeEdit
TimeEdit helps educational institutions manage timetables, planning and reservations. It coordinates teaching activities, staff and available rooms.
OSIRIS
OSIRIS is a student information system for educational institutions. It supports applications, enrolment, study progress and graduation.
EduViewz
EduViewz brings data from education systems together in dashboards, giving institutions insight into study progress, planning and performance.
Educator supports student administration and guidance in education. It brings enrolment, programmes and study progress together.
Progress
Progress SIS is a student information system for education. It supports administration of students, enrolments, study programmes and results.
Loket supports HR and payroll administration. Organisations use it to manage employee details, pay, leave and digital personnel files.
Simplicate is CRM and project software for professional services businesses. It combines customer management, projects, planning, time tracking and invoicing.
Workday provides cloud software for HR and financial management. Workday HCM supports employee data, organisational structures and employee development.
Microsoft Entra ID manages digital identities and access to applications. It supports users, groups, sign-in and access policies.
Active Directory manages users, computers and groups within a Windows domain. It supports sign-in, access rights and central management on your own network.
Microsoft Azure is a cloud environment for virtual servers, storage, databases and applications. Organisations use it to build and manage IT resources.
Microsoft Configuration Manager, also known as SCCM, supports central management of computers and servers. It provides inventory, software deployment and update management.
Microsoft SQL Server is a database system for storing, querying and processing structured data used by applications.
ServiceNow
ServiceNow is a platform for digital services and workflows. It supports IT service management, requests, assets and work fulfilment.
Servicely supports service management for IT and other departments. It combines requests, tasks, assets and service delivery.
Jira helps teams plan and track work using tasks, issues, boards and workflows. It is used for projects and software development, among other purposes.
Autotask
Autotask is business software for IT service providers. It combines service tickets, customers, contracts, projects and time tracking.
Zendesk supports customer service through tickets, messaging and a knowledge base. Teams keep customer enquiries and their resolution together.
HubSpot is a CRM platform for customer data, marketing, sales and service. Teams use it to track contacts, companies, deals and customer enquiries.
Google Workspace is a collection of cloud collaboration apps, including Gmail, Drive, Docs and Calendar. Administrators also manage users and access.
Slack is a collaboration app for messages, channels and conversations. Teams organise communication by topic, project or department.
Aha! provides product-management software for ideas, customer feedback, roadmaps and product planning. Product teams use it to define direction and priorities.
GitHub is a platform for managing source code and collaborating on software. Teams use repositories, issues and pull requests to develop and review changes.
Amazon EC2 is an AWS service for virtual servers in the cloud. Organisations select computing capacity and manage the associated instances and settings.
SDB HR supports personnel and payroll administration in healthcare. It helps organisations manage employees, employment details and related HR data.
Ysis
Ysis by Gerimedica is an electronic patient and treatment record for healthcare. It helps care professionals record and share treatment information.
Luscii
Luscii supports remote patient monitoring and digital care. Patients submit measurements and symptoms from home so care teams can monitor their condition remotely.
Zenya supports quality and risk management. Organisations use it to manage documents, incident reports, audits and improvement actions.
SDB Planning helps healthcare organisations schedule staff and shifts. It supports rosters and insight into staffing and hours worked.
Open Zaak is an open-source facility for recording and accessing cases and related information. It provides a foundation for public-sector case-management applications.
Open Formulieren is open-source software for digital forms. Public-sector organisations use it to create forms for citizens and businesses to submit applications and information online.
Decos JOIN supports case and document management. Organisations use it to record cases, documents and workflow progress.
PDOK / BAG
PDOK provides access to public geographic data. The BAG contains official data on Dutch addresses and buildings, including buildings and addressable units.
ChipSoft Zorgplatform supports information exchange and collaboration between healthcare providers. It helps care professionals make patient information available for shared care.
ORTEC Workforce supports workforce and shift scheduling. It helps align available staff, required coverage and scheduling rules.
Visma.net Financials supports cloud-based financial administration and business operations. It manages business contacts, accounting entries and financial processes.
Twinfield is online accounting software for businesses and accountants. It supports financial administration, accounting entries and reporting.
PostgreSQL
PostgreSQL is an open-source relational database system. Applications use it to store, query and process structured data.
MySQL is a relational database system for storing and querying data. It is widely used as the data store behind websites and applications.
Oracle Database is a relational database system for business applications. It supports storing, managing and processing large volumes of data.
Elasticsearch is a search and analytics platform. It makes large volumes of data, such as documents and logs, searchable.
Microsoft Dataverse is a data platform for business applications, including Power Apps and Dynamics 365. It stores data in tables with relationships and access controls.
Mollie is a payment service provider for accepting and managing payments. Businesses can offer different payment methods and track payment statuses.
DocuWare
DocuWare supports document management, digital archiving and document workflows. It helps organisations store, retrieve and process documents.
Planon supports the management of buildings, workplaces, facilities services and maintenance. Organisations use it to manage locations, spaces and assets.
Zabbix is open-source software for monitoring IT environments. It collects metrics from systems, networks and applications and raises alerts when issues occur.
Proxmox VE
Proxmox VE is an open-source virtualisation platform. It manages virtual machines, containers and the associated servers, storage and networks.
Nextcloud
Nextcloud is a collaboration platform for files and other team information. Organisations can run it in their own environment for file storage, sharing and collaboration.
Ingram Micro
Ingram Micro distributes IT products, software and cloud services. IT providers use its ordering environment for business procurement.
TD SYNNEX
TD SYNNEX distributes IT hardware, software and cloud services. It supports IT partners with procurement, delivery and services.
Hudu is an IT documentation platform. Teams use it to manage system information, procedures, assets and references to customer environments.
Xurrent
Xurrent supports IT and service management within and across organisations. Teams use it to manage requests, incidents, changes and service agreements.
Jira Service Management is Atlassian’s service-management solution. It supports service requests, incidents, changes and communication with requesters.
SAP SuccessFactors is HR software for employee and talent management. Employee Central supports personnel data, employment details and organisational structures.
Microsoft SharePoint helps teams share and manage documents, lists and information. It is used for team sites, intranets and document libraries.
Zoho Desk is customer-service software for handling enquiries and problems. Teams manage tickets, customer details, communication and knowledge articles.
CSV is a file format for tabular data, such as lists of employees, devices or transactions. Many applications use it to import and export data.
The SAS Agent connects Service Automation Suite to data sources and actions within your own network. It supports local resources such as databases, files, Active Directory and PowerShell.
Reusable components, configured around your agreements. We agree together how management and maintenance are organised.
This directory shows applications and possible use cases. For each combination, we assess available interfaces, existing components and your environment. You know what can be reused and what still needs configuring together.
Build visually. Connect smartly.
Retrieve data, combine what you need and follow up with the right action. API Composer and Data Flow Composer work together in one platform. Build step by step, with our help to get started.
From fictitious HR data to a person in TOPdesk: select, link the department and prepare the data for use.
Read employee data from the HR system through an API.
Select fields and combine HR data with departments from TOPdesk.
Map fields and prepare the values TOPdesk expects.
Use the result to create a person in TOPdesk and review the response.


Actual product screens from our course, using fictitious training data. Click to enlarge. Configuration and available APIs determine what your integration can do.
Use existing components as a foundation for your next integration.
A consistent way to retrieve, process and execute, with guidance from Scope4mation.
Give components and steps clear names so a colleague can follow the structure and take over.
Adapt your integration, test the result and keep building. Let your process grow with your needs.
Start with one use case. Connect customer, employee and asset data, for example, and agree which source is authoritative. Reuse those relationships, a matrix where needed and configured actions in the next workflow. Agree who maintains the data and rules. Expand without repeatedly connecting and maintaining the same information.
A supplier closes its ticket while internal verification or user confirmation is still missing.
A request awaits a ValidSign signature. Declining, expiry and technical failure each need different handling.
Procurement, a supplier and technical inventory each hold part of the picture. A delivered asset is not automatically assigned to its correct owner.
Configure the missing API request, input and output in API Composer. Use its response in the next step and combine it with data tables, forms and automations. Extend the same product and reuse the configured building blocks.
Use Service Automation Suite to update a ticket in TOPdesk, for example, with fields available through its API, such as category, priority, status and support group. For another application, configure its request and field mapping. The outcome determines the next action: confirm, add information or request review, not merely check whether the request arrived.
Build it yourself: explore the technical approachNeed to publish data or let others submit it? Endpoint Composer exposes a configured Service Automation Suite data object with selected methods and security profiles. Other building blocks handle subsequent processing.
Which handover is costing your team time? Together, we choose one practical first step using the systems you already have.