Assets → CMDB
Synchronise agreed device fields with your CMDB, for example TOPdesk or ServiceNow.
All integrations
Devices & inventory
TOPdesk can record the asset. Service Automation Suite connects the request, approval, handover and return across teams and systems. You see not only what is in the asset record, but also which handover or check is still open.
From product to process
How to use the integration
Device → person
Relate devices to the agreed person record and update the relationship on reassignment.
Handover & return
Connect staff changes to equipment handover and confirmed return.
Combine into one controlled process
Data → rules → execution-
Combine
Inventory + CMDB + ownership
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Determine & check
Match, compare and review discrepancies
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Execute & report back
Update CMDB · Create service ticket · Review replacement or retirement
Check sources and rules, test changes and track the outcome. Manual tasks get an owner and confirmation.
Build visually. Manage easily.
Reuse building blocks, adapt your process and test the change. Manage it yourself, together with us or let Scope4mation take care of it.
More process examples & technical details
The work between your applications
Records updated.
Do they match reality?
Service Automation Suite connects TOPdesk with your other applications, people and rules. Keep data aligned, work moving and outstanding actions visible.
A change, request or alert
Service Automation Suite
Data, people, assets and relationships on one foundation.
- Compare
- What exists? What should exist?
- Determine what is needed
- Matrix · policy · legal requirements
- Coordinate the next steps
- Checks · tasks · approvals · actions
Execution ↔ feedback
Your people and tools
Microsoft IntuneFor example. Also with other teams, suppliers and applications.
Verify. Inform. Report.
What is complete? Who needs to act? Which exception needs attention?
Assets from Intune Popular
Asset Management uses current inventory.
Connect inventory from Microsoft Intune to TOPdesk Asset Management. Service Automation Suite matches devices and relationships, maps attributes and keeps agreed records current.
Matching, field mapping & relationships
Add a central register and source-of-truth rules. Check differences, request missing data and determine what gets updated.
Microsoft IntuneDevices & inventory data
Assets, people & lifecycle
Select relevant inventory
Use available device attributes and the agreed scope. Define the authoritative source for each field.
Match and update
Avoid duplicate assets, update changed fields and connect the right people to their assets.
Connect records to follow-up
Connect missing data, a changed owner or an employee departure to tasks, changes or asset returns.
Assets from SCCM Popular
Asset Management uses current inventory.
Connect inventory from Microsoft SCCM to TOPdesk Asset Management. Service Automation Suite matches devices and relationships, maps attributes and keeps agreed records current.
Matching, field mapping & relationships
Add a central register and source-of-truth rules. Check differences, request missing data and determine what gets updated.
Microsoft SCCMDevices & inventory data
Assets, people & lifecycle
Select relevant inventory
Use available device attributes and the agreed scope. Define the authoritative source for each field.
Match and update
Avoid duplicate assets, update changed fields and connect the right people to their assets.
Connect records to follow-up
Connect missing data, a changed owner or an employee departure to tasks, changes or asset returns.
Onboarding
From employee change to a complete start.
Service Automation Suite connects IAM to the wider employee workflow. Use a matrix in Service Automation Suite to relate roles to access, assets and tasks, for example. Combine those rules with current HR and TOPdesk data and agree who maintains the matrix. This determines the changes and actions needed.
Lifecycle matrix, form & exceptions
Combine the data with your policy, risk assessments and checks. Request information or a decision where needed, track actions and record the outcome.
Employee, date & current situation
Microsoft Entra IDMicrosoft Intune
Activities, accounts, handover & signing
Combine available information
Use the HR change and current person, access and asset data. Forms or reviews supply missing information and exceptions.
Let the matrix define the route
Service Automation Suite applies role profiles, conditions and effective dates. Start or update the TOPdesk change with appropriate activities for HR, IT and facilities.
Execute, confirm and update
Connect account and group actions to asset handover and confirmation. Include ValidSign signing and file storage where needed. Return outcomes to the activities.
Complete the loop with HR
Once the account is created, write agreed account data or status back to AFAS or the chosen HR source. The TOPdesk activity receives the same outcome. HR and IT no longer need to copy or chase confirmation separately.
View the complete employee lifecycle
Offboarding
Departure known. Access and assets follow through.
Service Automation Suite connects IAM to the wider employee workflow. Use a matrix in Service Automation Suite to relate roles to access, assets and tasks, for example. Combine those rules with current HR and TOPdesk data and agree who maintains the matrix. This determines the changes and actions needed.
Lifecycle matrix, form & exceptions
Combine the data with your policy, risk assessments and checks. Request information or a decision where needed, track actions and record the outcome.
Employee, date & current situation
Microsoft Entra IDChange, activities, accounts & assets
Combine available information
Use the HR change and current person, access and asset data. Forms or reviews supply missing information and exceptions.
Let the matrix define the route
Service Automation Suite applies role profiles, conditions and effective dates. Start or update the TOPdesk change with appropriate activities for HR, IT and facilities.
Revoke, recover and complete
Connect revocation of access and groups to asset returns. Update relationships and records, keeping open activities visible until their outcome is known.
Complete the loop with HR
Return confirmed changes or revocations to TOPdesk activities and, where agreed, the HR source. Employee records, execution and follow-up stay aligned.
Handover & return
Every asset has an owner. Even after a change.
Connect devices and records to the employee and the actual handover. A missing device is not automatically a returned laptop.
Combine data and apply rules
Combine the data with your policy, risk assessments and checks. Request information or a decision where needed, track actions and record the outcome.
Relevant data or workflow status
Update, execute and record outcomes
Link person and asset
Combine available user and asset data with employee records.
Coordinate handover or return
Have the responsible person confirm the handover and update agreed relationships.
Keep open actions visible
Follow up missing returns and outdated relationships on reassignment or departure.
Alerts & follow-up
Give every discrepancy an owner.
Turn a relevant status or discrepancy into actionable work. Add context and route follow-up to the right team.
Combine data and apply rules
Combine the data with your policy, risk assessments and checks. Request information or a decision where needed, track actions and record the outcome.
Relevant data or workflow status
Update, execute and record outcomes
Receive the signal
Use the available status or event and identify repeated alerts.
Add context and routing
Connect customer, device or service context where available. Apply your priority and ownership rules.
Track resolution
Create or update a ticket and keep execution and feedback in the same process.
Under the hood
How to connect, test and manage the integration.
For administrators who want to understand how it works: connect TOPdesk to your other applications, map the data and use the response in the next step. Configure it centrally in Service Automation Suite.
Example configuration · shaped by your process
Compare inventory and maintain ownership
Connect and test
API ComposerChoose the API method, URL and authentication. Manage the host and credentials in an environment. Test a request in Discovery and inspect the fields actually returned by the API.
Combine and compare
Data Flow ComposerSelect fields, translate codes and relate records using shared data. Compare source and target to identify new, changed or incomplete records.
Execute and use the response
API ComposerBuild the request body from validated data and inspect Body Preview before testing. Use the result ID in Data Context for the next request or save output to an entity. Configure write-back separately.
Recognise errors and follow up deliberately
API ComposerConfigure error rules by HTTP code and/or message. A temporary API failure can use bounded retries. A missing relationship or rejection needs another route: record the cause and configure a verification task for the appropriate team, for example.
Which data do you maintain?
An example configuration, not fixed field names or a mandatory combination.
- Serial number and device ID
- Record which identifiers refer to the same asset and reuse that relationship in other integrations.
- User, owner and administrative status
- Combine inventory with handover and supplier data. A signed-in user is not automatically the registered owner.
- Discrepancy and confirmed update
- Update the agreed record or create a targeted verification task, for example in TOPdesk. Retain the result reference.
Sent ≠ processed. Use the response and agreed validation to determine the next step.
Need to publish data yourself?
Use Endpoint Composer to publish a configured Service Automation Suite data object. Choose read and write methods and security profiles so a customer can retrieve agreed service data or a supplier can submit information, for example. Configure data selection and subsequent processing separately.
Endpoint ComposerFrom data to a complete process?
Combine the integration with a form, a shared matrix, a review or collaboration between service teams. For example, an approved request leads to execution in Microsoft Entra, a ValidSign signature request and feedback in TOPdesk. Your process determines the steps needed; not every use case requires all these components.
Explore the connected building blocksBeyond the first integration.
Use the same data and rules in your next process.
Start with one use case. Connect customer, employee and asset data, for example, and agree which source is authoritative. Reuse those relationships, a matrix where needed and configured actions in the next workflow. Agree who maintains the data and rules. Expand without repeatedly connecting and maintaining the same information.
A replacement laptop without losing context.
An employee receives a replacement device. The old asset, new record and open service or security tickets must remain connected.
- Combine
- Use the central relationship between owner and device identifiers. Combine handover, technical inventory and return with existing tickets.
- The outcome determines what follows
- Receipt confirmed: update ownership and relationships. Old device missing or uncertain match: start a targeted review instead of overwriting historical records.
- The benefit
- Current records and a traceable handover even when a management tool uses different names.
A different name does not mean a new record.
A person or organisation has a different name in the source than at a customer or supplier. Matching text again can create incorrect or duplicate relationships.
- Combine
- Retain verified identifiers and source rules in a shared table. Reuse the relationship for requests, tickets and other integrations.
- The outcome determines what follows
- Known key: use the relationship. Multiple candidates or a missing identifier: request review. Once confirmed, reuse the established relationship.
- The benefit
- A consistent data foundation managed by your team instead of investigated again for every connection.
Ordered, delivered and actually in use?
Procurement, a supplier and technical inventory each hold part of the picture. A delivered asset is not automatically assigned to its correct owner.
- Combine
- Compare orders, delivery details, serial numbers and inventory with central ownership relationships. Keep missing confirmations part of the workflow.
- The outcome determines what follows
- Matching data: update the agreed records. Unknown device, unexpected owner or unconfirmed delivery: create work for the correct support group.
- The benefit
- Fewer gaps between administrative and technical records and targeted follow-up of discrepancies.
Your process needs more than a standard action?
Configure the missing API request, input and output in API Composer. Use its response in the next step and combine it with data tables, forms and automations. Extend the same product and reuse the configured building blocks.
Use Service Automation Suite to update a ticket in TOPdesk, for example, with fields available through its API, such as category, priority, status and support group. For another application, configure its request and field mapping. The outcome determines the next action: confirm, add information or request review, not merely check whether the request arrived.
Build it yourself: explore the technical approachNeed to publish data or let others submit it? Endpoint Composer exposes a configured Service Automation Suite data object with selected methods and security profiles. Other building blocks handle subsequent processing.
From product to workflow
TOPdesk in your workflow
Part of one workflow
From delivery to current asset records
Supplier data creates the initial record. Then compare with Intune, for example, and update TOPdesk selectively according to your source rules. Follow up exceptions and verify confirmed outcomes again.
Explore the scenario under Company assets
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